Eureka 7700-7900 warranty Problem Solving Cause Solution

PROBLEM SOLVING

NOTE: Turn off the switch and unplug the electrical cord before servicing.

PROBLEM		CAUSE	SOLUTION
Motor will not start.	3 Electric Plug		Push plug securely into outlet.
			Try another outlet.
			Check circuit breaker.
Does not clean the carpet	3	Disposable Dust Bag	Change the bag. Hint: If picking up fine dust, the
or floor.			bag may not look full but a fine substance tends
			to reduce suction when it blocks the airflow
	3		through the paper bag.
		Belt	Replace a cut, loose or out of shape belt.
	3	Brush Roll	Clean hair and thread from bristles and end
			cap area. Replace brush roll if bristles are worn.
	3	Hose	Remove any clogs from the hose that restrict
	3		the airflow.
		Carpet/Floor or Tools	Push selector switch back. This directs the
		Selector (7900 Series	suction to the carpet or floor.
		only)
No suction at the end of	3 Hose Converter (7700		Hose converter has to seat inside the attachment
the hose.		Series only)	door. Hint: Place converter notch to the back of
			the cleaner.
	3	Carpet/Floor or Tools	Push selector switch forward. This directs the
		Selector (7900 Series	suction to the hose and tools.
	3	only)
		Disposable Dust Bag	Change the bag. Hint: If picking up fine dust, the
			bag may not look full, but a fine substance tends
			to reduce suction when it blocks the airflow
			through the paper bag.
	3	Hose	Remove any clogs from the hose that restrict the
	3		airflow. Check both ends of the hose.
		Attachment Door or	Remove bottom plate and clean debris from the
		Hose Connection on	attachment door area or around the hose
		Base	connection.
Headlight not working.	3 Light Bulb		Replace light bulb.
Noise from the brush roll	3 Brush Roll		Remove bottom plate and clean debris
area.			from the brush roll area.
	3	Belt	Replace a cut, loose or out of shape belt.
Cleaner is hard to push.	3 Cleaner Height Setting		Turn adjustment knob to a higher position.
			Hint: Put handle in operating position. Tilt the
			cleaner back to raise the front wheels off floor.
			Then turn the knob.
	3	Belt	Replace a cut, loose and out of shape belt.
Brush roll will not turn.	3 Belt		Replace cut, loose or out of shape belt.
Burning smell.	3 Belt		Replace cut, loose or out of shape belt.
Cleaning height knob will	3 Cleaner Height Setting		Hint: Put handle in operating position. Tilt the
not turn.			cleaner back to raise the front wheels off floor.
			Then turn the knob.
Missing parts.			Call 1-800-438-7352 between 8:00 a.m. and
			4:45 p.m. central standard time. Know the model
			and serial number when you call.
Questions?			Call 1-800-282-2886 24 hours a day, 7 days a
			week. Know the model and serial number when
			you call.

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