5.If you have a problem
If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the check list below.
Problem: Machine won’t run
Possible cause
Possible solution
•Not firmly plugged in
•Plug unit in firmly.
•No voltage in wall receptacle
•Check fuse or breaker.
•Blown fuse/tripped breaker
•Replace fuse/reset breaker.
Problem: Low or no suction
Possible cause
Possible solution
•Automatic shut-off activated
•Turn cleaner OFF and then ON again or
•Empty recovery tank (see “Auto- matic
•Filter or filter lid missing or not
positioned correctly
•Ensure that filter and filter lid are properly positioned in the recovery tank lid (Fig.
•Recovery tank and/or solution
tank not positioned properly
•Ensure that both tanks are locked in place.
•Filter is dirty
•Clean filter
•Nozzle not properly positioned
•Ensure nozzle is replaced properly and locked (Figs.
Problem: Water puddling behind cleaner
Possible cause
Possible solution
• Excess cleaning concentrate foaming in tanks
•Use Machine Formula LYSOL® Floor Cleaning Concentrate or Machine Formula OLD ENGLISH® Wood Floor Cleaning Concentrate, it is a
•Solution tank not properly
installed
•Ensure that tank is installed properly (Fig.
•Recovery tank is full
•Empty tankProblem: Cleaner does
Problem: Cleaner does not pick up dirty solution
Possible cause
Possible solution
•Cleaner not set for wet operation
•Press wet/dry pedal to “WET” posi- tion.
•Recovery tank not properly
installed
•Ensure that recovery tank is installed properly (Fig.
•Recovery tank full/automatic shut-
off engaged.
•Remove and empty recovery tank.
•Filter or filter lid missing or not
properly positioned.
•Ensure recovery tank filter and filter lid are properly installed (Fig.
Problem: Cleaner pushes a line of dry debris in front of it
Possible cause
Possible solution
•Cleaner not set for dry operation
•Press wet/dry pedal to “DRY PICK- UP” position.
•Debris is too large to clear
squeegee
•Tip nozzle off floor by pushing down on handle.
Problem: Clean solution won’t dis- pense
Possible cause
Possible solution
•Solution tank not firmly in place
•Make sure tank is securely locked in position.
•Solution tank empty
•Refill solution tank.
•Brush assembly channels clogged
•Remove brush assembly (Figs.
A |
Service
To obtain approved HOOVER service and genuine HOOVER parts, locate the near- est Hoover Factory Service Center or
Authorized Hoover Warranty Service Dealer (Depot) by:
•checking the Yellow Pages under “Vacuum Cleaners - Household” OR -
•checking the list of Factory Service Centers provided with this cleaner OR -
•checking the Service section of The Hoover Company
•calling
Do not send your cleaner to The Hoover Company in North Canton for service, this will only result in delay.
If further assistance is needed, contact The Hoover Company Consumer Response Center, North Canton, Ohio 44720 Phone:
In Canada, contact Hoover Canada, Burlington, Ontario L7R 4A8, Phone:
Always identify your cleaner by the com- plete model number when requesting information or ordering parts. (The model number appears at the bottom of the back of the cleaner body.)
For questions or comments concerning Machine Formula LYSOL® or OLD ENGLISH® Floor Cleaning Concentrate, call
LYSOL and OLD ENGLISH are registered trademarks of Reckitt Benckiser Inc.
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