Eureka 3695 warranty Problem Solving, Problem Solution

PROBLEM SOLVING

NOTE: Turn OFF the power switch and unplug the electrical cord before servicing.

PROBLEM	SOLUTION
Motor won’t start.	• Push plug securely into outlet.
	• Try another outlet.
	• Check circuit breaker.
	• Make sure power switch is “ON”.
No suction at	• Replace bag.
end of hose.	• Remove any clogs from hose that restrict
	air flow, then try again.
	• Check front cover and push until it latches
	firmly.
Reduced suction	• Replace bag.
	• Rotate slip ring on wand until hose is
	covered.
	• Remove any clogs from hose that restrict
	air flow, then try again.
Cleaner shuts off.	• Unplug cleaner and check for obstructions
	in hose, wands and attachments.
	• Check for full bag.
	• Clean/replace motor filter.
General	• Call 1-800-282-2886 between 8 a.m. to
questions.	7:30 p.m. (CST) Monday - Friday and 10
	a.m. to 6:30 p.m. Saturday. Know the
	model number and serial number when
	you call.

THE EUREKA LIMITED WARRANTY

What This Warranty Covers

Your Eureka cleaner is warranted to be free from all defects in material and workmanship in normal household use for a period of one year. The warranty is granted only to the original purchaser and members of his or her immediate household. The warranty is subject to the following provisions.

What This Warranty Does Not Cover

•Parts of the cleaner that require replacement under normal use, such as disposable dust bags, filters, drive belts, light bulbs, brush roll bristles, impellers and cleaning.

•Damages or malfunctions caused by negligence, abuse, or use not in accordance with the Owner’s Guide.

•Defects or damages caused by unauthorized service or the use of other than Genuine Eureka parts.

What The Eureka Company Will Do

The Eureka Company will, at its option, repair or replace a defective cleaner or cleaner part that is covered by this warranty. As a matter of warranty policy, the Eureka Company will not refund the consumer’s purchase price.

Warranty Registration

Please fill out and return the warranty registration card accompanying your cleaner.

Obtaining Warranty Service

To obtain warranty service you must return the defective cleaner or cleaner part along with proof of purchase to any Eureka Authorized Warranty Station.

You will find the nearest location in the Yellow Pages, under “Vacuum Cleaners– Service and Repair.” Be certain that the Warranty Station is “Eureka Authorized.”

For the location of the nearest Eureka Authorized Warranty Station or for service information visit www.eureka.com, or telephone toll free: USA: 1- 800-282-2886,Mexico: 5670-6169, Canada: 1-800-282-2886.

If you prefer, you can write to The Eureka Company, Service Division, 807 North Main Street, Bloomington, Illinois 61701, USA. In Canada write to The Eureka Company, 866 Langs Drive, Cambridge, Ontario N3H 2N7.

If it is necessary to ship the cleaner outside your community to obtain warranty repair, you must pay the shipping charges to the Eureka Authorized Warranty Station.

Return shipping charges will be paid by the Warranty Station. When returning parts for repair, please include the model, type, and serial number from the data plate on the cleaner.

Further Limitations and Exclusions

Any warranty that may be implied in connection with your purchase or use of the cleaner, including any warranty of Merchantability or any warranty for Fitness For A Particular Purpose is limited to the duration of this warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.

Your relief for the breach of this warranty is limited to the relief expressly provided above. In no event shall Eureka be liable for any consequential or incidental damages you may incur in connection with your purchase or use of the cleaner. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights. You may also have other rights which vary by state.

Questions & Answers about Genuine Eureka Products

Q:Why should I use only Genuine Eureka paper bags, belts, and parts in my Eureka

vacuum cleaner?

A:Using Genuine Eureka Products, which are made to our exacting specifications and engineered with emphasis on quality, performance, and customer satisfaction, ensures the long life and cleaning efficiency of your vacuum cleaner.

Q:How can I be sure I am using only genuine Eureka products in my vacuum cleaner?

A:Typically, packaged products and paper bags are labeled “Genuine Eureka Product”.

Q:Are there any differences between “made to fit” or “imitation” and Genuine Eureka

paper bags, belts, and parts?

A:Yes, there are some very important differences in materials, quality, and reliability.

For Genuine Eureka Value, Accept No Imitations!

THE EUREKA COMPANY

Bloomington, Illinois 61701

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