Eureka 2997-2999 Series manual Problem Cause Solution

Thermal Cut-Off

This vacuum cleaner has a special thermostat that protects the vacuum in case of motor overheating. If the vacuum suddenly shuts off, push the on/off switch to off (O) and unplug the vacuum. Check the vacuum for a possible source of overheating such as a blocked hose or clogged filter. If these conditions are found, fix them and wait at least 30 minutes before attempting to use the vacuum. After the 30 minute period, plug the vacuum back in and turn on the switch. If the vacuum still does not work, take it to a Eureka Authorized Service Center for repair.

Problem Solving

! Make sure vacuum is turned off and power cord is unplugged.

Problem	Cause	Solution
Motor will not start.	Power plug	• Push plug securely into outlet.
		• Try another outlet.
		• Check circuit breaker.
	On / Off switch	• Turn On / Off switch to on ( I ).
	Thermal cut-off	• See above.
Vacuum does not	Dust cup and filters	• Empty dust cup and/or change filters.
clean carpet or bare		• If picking up fine dust, the dust cup may not look full, but
floor.
		a fine substance tends to reduce suction when it blocks
		air flow through the foam filter and filter screen. Refer to
		page 2 for filter maintenance. Make sure foam filter, filter
		screen and dust cup are installed properly.
	Belt	• Replace a worn, cut or out-of-shape belt. Page 4
	Hose	• Remove clogs from the hose that restrict the airflow. Make
		sure hose is replaced into hose retainer. Page 5
	Bare floor setting	• For bare floor cleaning, turn height adjustment knob to
		bare floor position. Refer to Quick Start Guide.
	Carpet height setting	• For carpet cleaning, turn height adjustment knob to
		another position. Refer to Quick Start Guide.
No suction at the	Dust cup and filters	• Empty the dust cup and/or change the filters
end of hose.		• If picking up fine dust, the dust cup may not look full, but
		a fine substance tends to reduce suction when it blocks
		air flow through the foam filter and filter screen. Refer to
		page 2 for filter maintenance. Make sure foam filter, filter
		screen and dust cup are installed properly.
	Filter screen	• (Located above the dust cup). Check & clean debris to
		maintain full air flow. Page 2
	Hose	• Remove clogs from the hose that restrict the airflow. Make
		sure hose is replaced into hose retainer. Page 5
Vacuum is hard	Vacuum height setting	• Adjust knob to a higher position. Refer to Quick Start Guide.
to push.
	Belt	• Replace a worn, cut or out-of-shape belt. Page 4
Brush roll will not turn.	Belt	• Check brush roll for debris. Page 4
		• Replace broken or out-of-shape belt. Page 4

6 Eureka Customer Service HELPLINE 1-800-282-2886 www.eureka.com