General Test Approach and Test Results

8.1. Install Plantronics Unified Runtime Engine

The Plantronics Unified Runtime Engine enables the Plantronics Blackwire C620 Headset to answer and end calls using the call control button on the headset. The following describes the steps to install the Plantronics software.

∙Log into an account that is a member of the Administrators group.

∙Insert the Plantronics CD-ROM and execute setup.exe. This is a bootstrap application which will download the latest version of the software from the Plantronics website. An internet connection is required.

∙When prompted for the Setup Type, select Typical. This will install the Unified Runtime Engine, Control Panel, Update Manager and connectivity for all supported softphone applications.

∙Follow the on-screen instructions to install the software.

9.General Test Approach and Test Results

All test cases were performed manually. The following features were verified:

∙Placing calls to the voicemail system. Voice messages were recorded and played back to verify that the playback volume and recording level were good.

∙Placing calls to internal extensions to verify that the playback volume and recording level were good.

∙Placing calls to the PSTN to verify that the playback volume and recording level were good.

∙Answering and ending calls using the call control button on the headset.

∙Using the volume control buttons on the Plantronics Blackwire C620 Headset to adjust the playback volume.

∙Using the mute control button on the Plantronics Blackwire C620 Headset to mute and un-mute the recording level.

For the serviceability testing, the Plantronics Blackwire C620 Headsets were disconnected and reconnected to verify proper operation. Avaya IP Softphone, Avaya IP Agent and Avaya one-X Communicator were also restarted for the same purpose. The desktop PCs were also rebooted to verify that the Plantronics Unified Runtime Engine process starts automatically when the PC comes back into service.

All test cases passed successfully.

JC; Reviewed:	Solution & Interoperability Test Lab Application Notes	13 of 16
SPOC 9/14/2010	©2010 Avaya Inc. All Rights Reserved.	PlantronicsC620

C620 specifications

The Avaya C620 is a state-of-the-art communication platform designed to meet the needs of businesses seeking to enhance their operational efficiency and connectivity. This versatile solution stands out for its robust features, advanced technologies, and admirable characteristics, making it a prominent choice for enterprises across diverse industries.

One of the key features of the Avaya C620 is its exceptional scalability. The platform supports an extensive range of users, allowing organizations to grow without the need for a complete communication overhaul. This scalability is particularly beneficial for businesses experiencing rapid growth or seasonal fluctuations in demand, as it can easily adapt to changing requirements.

The Avaya C620 also excels in providing seamless multichannel communication. It integrates various communication methods including voice, video, messaging, and data collaboration into a unified interface. This convergence offers employees the flexibility to communicate through their preferred channels, which ultimately improves team collaboration and enhances customer engagement.

Another standout characteristic of the Avaya C620 is its reliability. With built-in redundancy and failover capabilities, the system ensures that communication remains uninterrupted in the event of hardware or network malfunctions. This reliability is crucial for organizations that depend on constant connectivity to maintain operations and customer relations.

In terms of technology, the Avaya C620 harnesses the power of cloud-based architectures, enabling businesses to leverage advanced analytics and artificial intelligence. These technologies provide valuable insights into communication patterns and user behavior, empowering organizations to make data-driven decisions that improve productivity and service delivery.

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The Avaya C620 is also user-friendly, featuring an intuitive interface that requires minimal training. This ease of use enhances user adoption and allows employees to focus on their core responsibilities rather than spending time navigating complex systems.

In summary, the Avaya C620 is a robust communication platform characterized by scalability, reliability, and advanced integration of voice and data services. With cutting-edge technology, comprehensive security measures, and a user-friendly design, it positions organizations for success in today’s dynamic business environment.