PROBLEM SOLVING
NOTE: Turn off the switch and unplug the electrical cord before servicing.
PROBLEM | CAUSE | SOLUTION |
Cleaner will not run. | ☐ Battery Low | ☐ Charge Battery |
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Does not clean the carpet | ☐ Dust Cup and Filter | ☐ Empty the dust cup and clean or replace the filter. |
or floor. |
| Hint: If picking up fine dust, the dust cup may |
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| not look full but a fine substance tends to reduce |
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| suction when it blocks the airflow through the filter. |
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| ☐ Be sure dust cup is properly installed in hand vac. |
| ☐ Brush Roll | ☐ Clean hair and thread from bristles and end cap |
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| area. |
| ☐ Intake Nozzle | ☐ Remove hand vacuum from base and look for |
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| blockage in the air path from the floor nozzle to the |
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| hand vacuum. Lay the stick vacuum flat and use a |
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| screwdriver to pull the blockage up and out of the |
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| air path. Reattach the hand vacuum; turn the unit |
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| on to clear any remaining debris. Remove hand |
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| vacuum and recheck for additional clogs. Repeat |
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| above steps if needed. |
| ☐ Battery Low | ☐ Charge Battery |
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No suction. | ☐ Filter | ☐ Clean or replace the filter. Hint: If picking up fine |
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| dust, the dust cup may not look full, but a fine |
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| substance tends to reduce suction when it blocks |
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| the airflow through the filter. |
| ☐ Intake Nozzle | ☐ Remove hand vacuum from base and look for |
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| blockage in the air path from the floor nozzle to the |
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| hand vacuum. Lay the stick vacuum flat and use a |
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| screwdriver to pull the blockage up and out of the |
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| air path. Reattach the hand vacuum; turn the unit |
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| on to clear any remaining debris. Remove hand |
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| vacuum and recheck for additional clogs. Repeat |
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| above steps if needed. |
Noise from brush roll area. | ☐ Brush Roll | ☐ Remove and clean debris from brush roll area. |
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| ☐ Clean hair and threads from brush roll. |
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Brush roll not turning. | ☐ Brush Roll | ☐ Remove and clean debris from brush roll area. |
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| ☐ Clean hair and threads from brush roll. |
| ☐ Power Switch | ☐ Switch has three positions; off (O), suction only (I) |
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| and suction with brush roll (IIII). |
| ☐ Hand Vacuum Not Secured | ☐ Remove hand vacuum from base. Reinstall into |
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| base by pushing firmly until hand vac locks into |
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| place. |
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How to maintain brush roll. | ☐ Brush Roll Area | ☐ Remove and clean debris from brush roll area. |
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| ☐ Clean hair and threads from brush roll. |
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| ☐ Do not attempt to lubricate the bearings in the |
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| brush roll. They are permanently lubricated at the |
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| factory. |
| ☐ Brush Roll Belt | ☐ The brush roll belt is a cogged design that should |
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| not require replacement. |
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Cleaner only runs a short time | ☐ Low Battery Charge | ☐ Charge Battery. |
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Battery will not charge | ☐ Charger Not Connected | ☐ Plug in charger, check for Charge battery light. |
| to Power Supply | ☐ Check electrical outlet. |
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