Shark S3501C manual Ordering Replacement Parts

Ordering Replacement Parts

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Troubleshooting Guide English

PROBLEM	POSSIBLE REASONS & SOLUTIONS
	Your Steam Mop should be securely plugged into a
The Steam Mop	120V AC electrical outlet only.
will not turn on.	Check your fuse or breaker.
	If your unit still doesn’t work, give us a call 1-866-826-6941
Steam Mop will not	Prime the pump, see page 4 for more information.
make steam.	Is there water in the water tank? If not, add water to your
	Steam Mop following the instructions.
	Check to see if your micro-fiber cleaning pocket is too wet.
Steam Mop leaves	We recommend you unplug the Steam Mop and change the
water on the floor.	micro-fiber cleaning pocket.
	Make sure the steam pocket is attached correctly.
Steam Mop is hard	Make sure the steam pocket is attached correctly.
	Check to see if your pocket is excessively dirty.
to push.
	Try increasing the height of the pole for better leverage.

ORDERING REPLACEMENT PARTS

To order additional parts and accessories, feel free to contact us at www.sharkcompany.com

or call 1-866-826-6941.

PART	PART NO.
1 3 All-Purpose
Cleaning Pads	XT3501C
2 2 Steam Duster
Cleaning Pads	XT3501SDC
3 Rectangle Mop Head	1024SO
4 XL Rectangle Mop Head	1023SO
5 Triangle Mop Head	1025SO
6 Carpet Glider	XCG3501CON

	The micro-fiber	pocket might be dirty. Flip or change
	the pocket.
	If you washed the	pocket with powder detergent then the
	pocket might be	ruined.
Floors are cloudy,	If you are cleaning	in a kitchen area where there might be a
	build-up of grease	then use a degreasing agent such as an
streaky or spotty
	all-purpose cleaner or dish soap and paper towels to clean
after steaming.
	the area first.
	You might have left the mop in the same spot for
	too long.
	Do you have hard water? If you do you, we recommend
	switching to distilled water.

10 TOLL FREE: 1-866-826-6941

www.sharkcompany.com 11