Shark S3452 manual Troubleshooting Guide, Problem Possible Reasons & Solutions

Page 14

Troubleshooting Guide

 

PROBLEM

 

POSSIBLE REASONS & SOLUTIONS

 

The Professional SLIM

 

Your steam mop should be securely plugged into a 120V AC electrical

 

 

 

 

 

 

outlet only.

 

 

Steam Pocket® Mop will

 

 

 

 

Check your fuse or breaker.

 

 

not turn-on.

 

If your unit still does not work, call Customer care at 1-800-798-7398.

 

 

 

 

 

 

 

 

 

 

 

 

 

Is there water in the water tank? If not, add water to your steam mop

 

 

The unit will not make

 

following instructions on page 4.

 

 

 

If the unit still does not make steam, follow the decalcification

 

 

steam.

 

 

 

 

instructions on page 9.

 

 

 

 

If your unit still does not work, call Customer care at 1-800-798-7398.

 

 

 

 

 

 

 

Cannot activate steam

 

If you have already plugged in your unit, unplug and try a different

 

 

 

outlet. This may reset the standby mode.

 

 

flashing blue light

 

Add water to the tank and press the STEAM CONTROL button to select

 

 

remains on.

 

a steam setting.

 

 

 

If your unit still does not work, call Customer care at 1-800-798-7398.

 

 

 

 

 

 

 

 

 

 

 

The Professional SLIM

 

Check to see if your micro-fiber cleaning pad is soaked through. We

 

 

Steam Pocket® Mop

 

 

 

 

recommend you unplug the steam mop and change the micro-fiber

 

 

leaves water on the

 

cleaning pad.

 

 

floor.

 

Make sure the micro-fiber cleaning pad is attached correctly.

 

 

 

 

 

 

 

 

 

 

 

The Professional SLIM

 

Do not leave your steam mop on the floor with a damp or wet cleaning

 

 

Steam Pocket® Mop

 

pad.

 

 

left a white spot on the

 

If you’re using tap water we recommend switching to distilled water.

 

 

floor.

 

Make sure the water tank door is closed securely.

 

 

 

 

 

 

 

 

 

Shark® provides in-tank water treatment media to help reduce scale

 

 

There is a square block

 

build-up caused by hard water. The square you are seeing is the water

 

 

 

treatment packet that will help minimize the build-up and calcification

 

 

in my water tank.

 

to extend the life of your mop. Shark® recommends you use distilled

 

 

 

 

water to prevent hard water scaling to ensure the longevity and

 

 

 

 

durability of your mop.

 

 

 

 

 

 

 

 

 

The micro-fiber cleaning pad might be dirty. Flip or change the cleaning

 

 

 

 

pad.

 

 

 

 

If you washed the cleaning pad with powder detergent, then it may be

 

 

 

 

damaged and require replacement. Replacement pads are available at

 

 

 

 

sharkclean.com.

 

 

Floors are cloudy,

 

You might have left the mop in the same spot for too long.

 

 

 

Do you have hard water? If you do, you might want to switch to

 

 

streaky or spotty after

 

 

 

 

distilled water.

 

 

steaming.

 

This might be leftover from past cleaners used on the floor surface. Use

 

 

 

 

the Steam Mop a few more times and see if the leftover cloudiness is

 

 

 

 

removed. If this does not work, we suggest rinsing the floor with water,

 

 

 

 

letting it dry, and then steam mopping again with a clean pad. One or

 

 

 

 

more rinses generally removes the residue. A more stubborn case may

 

 

 

 

require you to rinse the floor with a mix of one part vinegar and two

 

 

 

 

parts water.

 

 

The Professional SLIM

 

Make sure the micro-fiber cleaning pad is attached correctly.

 

 

Steam Pocket® Mop is

 

Check to see if the cleaning pad is excessively dirty. Replace if the

 

 

hard to push.

 

cleaning pad is too dirty or wet.

 

 

 

 

 

 

10

TOLL FREE: 1-800-798-7398

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Contents S3452 Important Safety Instructions Save These Instructions To Reduce the Risk of FIRE, Electric Shock or InjuryEnglish Technical Specifications Contents Getting Started Assemble Getting Started cont’d Using Your Steam Mop Using Your Steam Mop cont’d Using Your Steam Mop cont’d Care of Your Steam Mop After USE and StorageCare of Your MICRO-FIBER Cleaning PAD Cleaning the NozzleTroubleshooting Guide Problem Possible Reasons & SolutionsONE 1 Year Limited Warranty Product RegistrationCopyright EURO-PRO Operating LLC

S3452 specifications

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