Kenmore 625.38811 Checklist ... to Help YOU Save Money, Problem Cause Correction, Power back

SECTION3CARE OF YOUR WATER SOFTENER

D. CHECKLIST ... TO HELP YOU SAVE MONEY

If your water softener fails to work, make the following easy checks. Often, you will find what's wrong your-

self and you won't have to call and wait for service. If you do not find anything wrong, while making the

checks, and your softener still does not work, call Kenmore Water Line at 1-800-426-9345.

Note:

1.Also read ERROR CODE, page 2-1.

2.If an error code is not displayed, press and hold the SELECT button until the display changes. Then, press

the SELECT button again and hold until a flashing SR code appears. It must show SR17. If any other number

shows, the face plate computer is working on incorrect input and would probably be the cause of the problem.

To set SR17, press either the UPI_ or DOWNI_ button. When the correct model code shows, press SELECT to return a flashing 12:00 AM display. Reset the present time, hardness numbeT, etc., pages 1-3 and 1-4.

PROBLEM

CAUSE

CORRECTION

No soft water

No salt (or salt bridged)

in the storage tank

Refill with salt, or break the salt bridge (page

3-1).

Press

ON/OFF-HOLD

(RECHARGE

NOW) button and hold for 3 seconds to start a

regeneration

(see page 2-1).

Transformer

unplugged

at the wall outlet,

Check

for

loss of power due to any of these

or power cable leads loose from the

and correct.

With the

power back

on, look at

electronic

board,

fuse

blown,

circuit

the time display and read PROGRAM

breaker popped, or circuit switched off.

MEMORY, page 2-1.

Manual bypass valve(s)

in bypass

position

Look at FIG.14 on page 4-1.

Move the stem in

a single valve to service. In a 3-valve bypass,

open the inlet and outlet valves, and be sure to

fully close the bypass valve.

Dirty,

plugged

or

damaged

nozzle

&

Take apart and clean or replace damaged

venturi

parts

(see page 3-2).

Valve drain

hose

plugged

The drain hose must not have kinks, sharp

bends, or be raised too high above the

softener (see page 3-5 in your installation

manual).

Water

hard sometimes

Hardness number

setting

too

low

Press

and

release the SELECT

button

until

HARDNESS shows in the display. Read the

hardness number in the display and be sure

the same grains per gallon number is shown

on your water analysis report. See page 1-4 to

reset. Press and release the SELECT button

until the present time shows in the display.

Incorrect SR code selected. See above.

Using

hot

water

when

softener

is

Avoidusinghotwaterduringthistimebecause

regenerating

the water heater refills with hard water (see

Automatic

Bypass, page 2-4).

Increase in the grains of hardness

in your

Ask your Sears retail store for a new water

water

supply

analysis. Then make a new hardness number

setting (page 1-4).

Brine

tank flooded

Restricted drain

line

Check

for

kinks, bends or obstructions

(see

page 3-5 in your installation manual).

Plugged or dirty

nozzle

& venturi

Take apart and clean or replace damaged

parts

(see page 3-2).

Valve-rotor

disc & seals

Check

for

scratches

or grooves,

replace if

needed.

3-4

Problems, Questions? Call 1-800-426-9345 Kenmore Water Line