American Standard Fluidmaster Fill Valve Troubleshooting: Get Expert Assistance at www.americanstandard-us.com

12									TROUBLESHOOTING
						IF FILL VALVE SHUTS OFF BUT CONTINUES TO LEAK
						SLOWLY, repeat Step 12.
						IF FILL VALVE TURNS OFF AND ON DURING PERIODS OF
						NON-USE,it is a signal you are wasting water because:
		LEVER LE				• The end of the refill tube is inserted into overflow pipe, below
		BRAS EN
							water level in tank. Attach refill tube to overflow pipe using "S"
		PREMIER
							clip provided.
						• The flush valve is leaking because it's worn, dirty or misaligned
							with tank ball or flapper (replace with a new flapper).
						IF FILL VALVE WON'T TURN ON OR SHUT OFF or REFILL
						OF TANK WATER IS SLOW after valve has been in use for
	IMPORTANT: Always		• While holding a	• Replace TOP by engaging
						some time, Fluidmaster Model 242 Replacement Seal may be
	clear sand and rust from		container over the		lugs and rotating 1/8 turn	needed.
	system.		uncapped VALVE to		clockwise. MAKE
						Go to our website at www.fluidmaster.com for more
	• Make sure water supply is		prevent splashing, turn		CERTAIN TIP IS TURNED
	off. Remove valve TOP by		water supply on and off		TO THE LOCKED	solutions to toilet problems.
	lifting arm and rotating top		a few times. Leave		POSITION. VALVE MAY	For troubleshooting information please contact:
	and arm 1/8 turn		water supply off.		NOT TURN ON IF TOP IS
	counterclockwise, pressing				NOT FULLY TURNED TO
	down slightly on cap.				THE LOCKED POSITION.				30800 Rancho Viejo Road
								San Juan Capistrano, CA 92675
Always use quality Fluidmaster repair parts when maintaining your Fluidmaster products. Fluidmaster								(949) 728-2000 (800) 631-2011
										www.fluidmaster.com
shall not be responsible or liable for any damages caused by products used with Fluidmaster valves

that were not manufactured by Fluidmaster, Inc.

© 2001 Fluidmaster, Inc.

® Registered trademark of Fluidmaster, Inc.

	TROUBLESHOOTING GUIDE
PROBLEM	POSSIBLE CAUSE	CORRECTIVE ACTION
Does not flush	a. Water supply valve closed.	a. Open valve and allow water to fill tank.
	b. Supply line blocked.	b. Shut off water supply, disconnect supply line, and inspect
		all gaskets and washers. Reassemble. Also, see Fluidmaster
		maintenance (see step 12).
	c. Flush valve chain too loose or disconnected.	c. Readjust chain length as required.
	d. Sand or debris lodged in water control.	d. Shut off water supply. Remove cap and clean per Step 12.
Poor or sluggish flush	a. Bowl water level too low.	a. Check that refill tube is connected to water control and
		inserted into tank overflow without being kinked or damaged.
	b. Supply valve partly closed.	b. Open supply valve fully. Be sure that proper supply tube size is used.
	c. Partially clogged trapway and/or drain pipe and/or vent.	c. Remove obstruction. Consult a plumber if necessary.
	d. Supply pressure too low.	d. Normal supply pressure must be at least 20 psi.
Toilet leaks	a. Poor supply line connection.	a. Review Step 8 of installation procedure.
	b. Poor bowl to tank/floor connection.	b. Review Step 4 through 6 of installation procedure.
Toilet does not shut off	a. Flush valve chain too tight, holding flush valve open.	a. Readjust chain length as needed. Review step 9.
	b. Flush valve seat and/or flapper worn or deformed.	b. Replace flapper/flush valve assembly, as needed.
	c. Sand or debris lodged in water control.	c. Shut off water supply. Remove cap and clean per Step 12.

In the United States:	In Canada:	In Mexico:
American Standard Brands	AS Canada ULC	Customer Service Manager
P.O. Box 6820	2480 Stanfield Rd.	AS Maquila, S.A. de C.V.
Piscataway, New Jersey 08855	Mississauga, Ontario	Via Morelos #330
Attention: Director of Consumer Affairs	Canada L4Y 1S2	Col. Santa Clara
	Toll Free: (800) 387-0369	Ecatepec 55540 Edo. Mexico
For residents of the United States, warranty		www.americanstandard.com.mx
information may also be obtained by calling	www.americanstandard.ca
the following toll free number: (800) 442-1902
www.americanstandard-us.com

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