Sony PCV-R536DS, PCV-R539DS, PCV-R538DS manual Troubleshooting

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Troubleshooting

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Troubleshooting

This section describes how to solve common problems you may encounter when using your computer. Many problems have simple solutions, so try these suggestions before you call Sony Customer Support. For more advanced troubleshooting information, see the VAIO Digital Studio Computer Reference Manual. You can download this electronic document from Sony’s website at

http://www. sony.com/pcsupport.

My computer does not start

Check that the computer is plugged into a power source and that it is turned on. Check that the power light is lit on the front panel of the computer.

Confirm that a diskette is not in the diskette drive (unless you are using a bootable diskette).

Confirm that the power cord and all cables are connected firmly, as described on the color poster.

If you plugged the computer into a power strip or UPS, make sure the power strip or UPS is turned on and working.

Check that the display is plugged into a power source and turned on. Check that the brightness and contrast controls are adjusted correctly. See the manual that came with your display for details.

Check that the computer is not in standby mode (see “Using the Standby Function” on page 14).

My computer or software program “locks up”

Close the application that is currently “locked up” by pressing Ctrl+Alt+Delete. In the Close Program dialog box, scroll down until you locate “(Not responding)” next to an application. Select this application and click End Task. Windows attempts to close the application. If the attempt is unsuccessful, a second dialog box appears. Select End Task again.

If you are unable to “unlock” the application, repeat the above steps but select Shut Down when the Close Program dialog box appears.

If the above steps fail to “unlock” your computer, save any unsaved work, if possible. Press Alt+F4. Select Restart and click OK.

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Contents Vaio Digital StudioTM Computer User Guide Owner’s Record Contents Page Welcome FeaturesCD-RW drive PCV-R538DS and PCV-R539DS only This drive Manuals Computer and Supplied AccessoriesUnpacking Your Computer Software Library Recovery CDsOther PCV-R532DS Back Panel OverviewPCV-R536DS/PCV-R538DS/PCV-R539DS Front Panel Overview Page Configuring Microsoft Windows 98 Second Edition Registering Your Computer Connecting the Optional Palmrest Using the Vaio Smart Keyboard and the Wheel MouseChanging the Function of the Programmable Buttons Changing the Window Design of Sony SoftwareUsing the Wheel Mouse Standby Mode Indicators Using the Standby FunctionTo shut down your computer Shutting Down Your ComputerPage PictureGear Sony Digital Media Park ApplicationsMedia Bar DVgate ApplicationsLink IEEE-1394 Compatibility Troubleshooting My DVD-ROM/CD-RW drive tray does not open My speakers have no sound Check that the microphone is plugged into the MIC connector My mouse does not work My keyboard does not work Using the System Recovery CDs Insert the Sony System Recovery CD in the DVD-ROM drive Using the Application Recovery CDs About the Software on Your Computer Direct CD PCV-R538DS and PCV-R539DS only EarthLink Sprint TotalAccessCompuServe Digital Media ParkMicrosoft Money 99 Basic McAfee’s VirusScanMicrosoft Encarta Encyclopedia Microsoft Internet Explorer for WindowsPictureGear Microsoft WordMicrosoft Works Netscape CommunicatorVaio Smart Keyboard Smart CaptureSmart Connect Sound Forge XP 4.5 PCV-R538DS and PCV-R539DS onlySystem Recovery CDs About Your Recovery CDsApplication Recovery CDs For Answers to Your Software Questions Sony Service CenterMcAfee’s VirusScan 4.03 Network Associates, Inc Website Phone Fax PCV-R532DS PCV-R536DS PCV-R538DS SpecificationsVaio Digital Studio Computer User Guide Model Index Vaio Digital Studio Computer User Guide