Electrolux EW23BC71IW, EI28BS56IB, EW23BC71IB manual Solutions to Common Problems, Before you call

Page 34

34Solutions to Common Problems

Before you call...

If you experience a problem with your refrigerator or notice a product behavior or condition that you do not understand, you can usually avoid a call to your service representative by referring to this section for an answer. Beginning with the following table, this information includes common concerns, causes, and suggested solutions.

Automatic Ice Maker

Concern

Potential Cause

Common Solution

Ice maker is not making

• Ice maker is turned off.

•

Turn on ice maker. For the fresh food ice maker, press

any ice.

 

 

and hold the “Ice Off” button for 4 seconds until the

 

 

 

indicator turns off. For the freezer ice maker, lower the

 

 

 

wire signal arm.

 

• Refrigerator is not connected to water line or

• Connect the unit to the household water supply and

 

water valve is not open.

 

ensure the supply valve is open.

 

• The water supply line is kinked.

• Ensure that the supply line does not kink when the refrig-

 

 

 

erator is pushed into place against the wall.

 

• The water filter is not seated properly.

•

Remove and re-install the water filter. Be sure to push the

 

 

 

filter firmly so that you hear it lock solidly into position.

 

• The water filter may be clogged with foreign material.

• If water dispenses slowly or not at all, or if the filter is six

 

 

 

(6) months old or older, it should be replaced.

 

• Saddle valve on cold water pipe is clogged or

•

Turn off household water line valve. Remove valve.

 

restricted by foreign material.

 

Ensure that valve is not a self-piercing saddle valve. Clean

 

 

 

valve. Replace valve if necessary.

Ice maker is not making

• Ice maker is producing less ice than you expect.

• The fresh food and freezer ice makers will each produce

enough ice.

 

 

approximately 2.5 pounds of ice every 24 hours

 

 

 

depending on usage conditions.

 

• The water filter may be clogged with foreign material.

• If water dispenses slower than normal, or if the filter is six

 

 

 

(6) months old or older, it should be replaced.

 

• The water supply line is kinked.

• Ensure that the supply line does not kink when the refrig-

 

 

 

erator is pushed into place against the wall.

 

• Saddle valve on cold water pipe is clogged or

•

Turn off household water line valve. Remove valve.

 

restricted by foreign material.

 

Ensure that valve is not a self-piercing saddle valve. Clean

 

 

 

valve. Replace valve if necessary.

Freezer ice maker will not

• Ice maker wire signal arm is being held down

•

Move the item and release wire signal arm. Remove any

stop making ice.

by some package in the freezer that has fallen

 

ice cubes that may have frozen together over the wire

 

against the ice maker.

 

signal arm.

Ice cubes are freezing

• Ice cubes are not being used frequently enough.

•

Remove ice container and discard ice. The ice maker will

together.

 

 

produce fresh supply. Ice should be used at least twice

 

 

 

weekly to keep the cubes separated.

 

• Ice cubes are hollow (shells of ice with water

• This generally occurs when the ice maker does not get

 

inside). The hollow cubes break open in the bin

 

enough water. This is usually the result of a clogged water

 

and leak their water onto existing ice, which

 

filter. Replace the water filter.

 

causes it to freeze together.

 

 

Ice Dispenser

 

Concern

Potential Cause

Common Solution

 

 

 

 

 

Dispenser will not

• Water supply is not connected.

• Connect water supply (see Connecting The Water Supply

 

dispense ice.

 

section).

 

 

• Ice storage bin is empty.

• Ensure ice maker is turned on. When the first supply of

 

 

 

ice is dropped into the bin, the dispenser should operate.

 

 

• Household water line valve is not open.

• Open household water line valve. Allow sufficient time

 

 

 

for the ice to be made. When ice is made, the dispenser

 

 

 

should operate.

 

 

• Fresh Food door is not closed.

• Ensure Fresh Food door is closed. (See Problem Section,

 

 

 

Opening/Closing of Doors/Drawers)

 

 

• Ice dispensing paddle has been held in for

• Motor is overloaded. Motor overload protector will reset in

 

 

more than four to (4-5) minutes.

approximately three (3) minutes. Ice can then be dispensed.

 

Ice dispenser is jammed.

• Ice has melted and frozen around auger due to

• Remove ice bin, thaw, and empty the contents. Clean bin,

 

 

infrequent use, temperature fluctuations, and/or

wipe dry, and replace in proper position. When new ice is

 

 

power outages.

made, dispenser should operate.

 

 

• Ice cubes are frozen together.

• Use the dispenser often so that cubes do not freeze together.

 

 

• Ice cubes are smaller than normal.

• The ice & water filter cartridge could be clogged. Replace

 

 

 

the filter cartridge. Dispensing system operates best at

 

 

 

30-100 psi water pressure. Well water pressures should

 

 

 

fall within this range.

 

 

 

 

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Contents Use & Care Guide Finding Information Safety Precautions SafetyImportant safety instructions DefinitionsElectrical information Feature Overview Understanding features and termsLocation InstallationInstallation Door openingTo level the cabinet using the front rollers Level Refrigerator & Adjust Doors if necessaryGuidelines for final positioning of your refrigerator To adjust the door stop Re-tighten screw To adjust the flipper mullion To prepare for removing the doors Removing the DoorsGetting through narrow spaces To remove the top hinge coversInstalling Freezer Drawer Drawer is heavy. Use caution when liftingInstalling Door Handles Door Handle Mounting InstructionsConnecting the Water Supply Before installing the water supply line, you will needControls Wave-TouchTM IQ-TouchTM2nd Level Awakened Display Mode 1st Level Sleep Mode3rd Level User Variable Options Setting cooling temperatures AlarmsSabbath Mode and the Perfect TempTM Drawer IQ-TouchTMselect modelsDisplay on and off Priming the water supply system Using the ice maker after installationAutomatic Ice & Water Maker/Dispenser Ice maker operation & careIce maker/dispenser tips Cleaning the ice makerTo change cube size Remove and empty the ice bin ifIce maker tips Automatic Ice Maker FreezerTurning the ice maker on and off Fast Ice FunctionCrispers Storage FeaturesShelf features Drawers To change the position of a shelfCool Zone Drawer select models To remove the Crisper Drawer for cleaningSpecial items rack select models Perfect TempTM Drawer select modelsTall bottle retainer DoorsStorage bins Tilt can binsDairy compartment Freezer Features varies by modelTilt Wire Shelf To Remove Upper and Middle BasketsDividers Removal Ideas for storing foods Storing Food and Saving EnergyIdeas for saving energy Normal Operating Sounds Understanding the sounds you may hearAbout your advanced water filter Changing The Water and Air FiltersWater filter Replacing your PureAdvantageTM water filterAir filter Ordering replacement filtersReplacing your PureAdvantageTM air filter Vacation and moving tips Care and CleaningProtecting your investment Occasion TipsRemoving the Ice Chute Extension For Cleaning Care and cleaning tipsIce Chute Extension Installing the Ice Chute Extension Part Cleaning Agents Tips and PrecautionsReplacing Light Bulbs select models Ordering Replacement LED LightsReplacing LED Lights select models To replace LED LightsConcern Potential Cause Common Solution Solutions to Common ProblemsBefore you call Light Is Not On Temperatures Are Too Cold Water Dispenser Warranty Major Appliance Warranty Information

EW23BC71IW, EI28BS56IB, EW23BC71IB specifications

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