Customer Care Department
For general enquiries concerning your Electrolux appliance or for further information on Electrolux products, you are invited to contact our Coustomer Care Department by letter or telephone as follows:
Customer Care Department Electrolux
SL1 1DZ
Tel: 08705 950950 calls to this number may be recorded for training purposes.
Guarantee Conditions
We Electrolux undertake that if within 12 months of the date of the purchase this Electrolux appliance or any part thereof is proved to be defective by reason only of faulty workmanship or materials, the company will, at our option repair or replace the same FREE OF CHARGE for labour, materials or carriage on condition that:
The appliance has been correctly installed and used only on the electrical supply stated on the rating plate.
The appliance has been used for normal domestic purposes only, and in accordance with the manufacturer's instructions.
The appliance has not been serviced, maintained, repaired, taken apart or tampered with by any person not authorised by us.
All service work under this guarantee must be undertaken by a Electrolux Service Force Centre
Any appliance or defective part replaced shall become the Company's property.
Home visits are made between 8.30am and 5.30pm Monday to Friday. Visits may be available outside these hours in which case a premium will be charged.
EXCLUSIONS
This Guarantee does not cover:
Damage or calls resulting from transportation, improper use or neglect, the replacement of any light bulbs or removable parts of glass or plastic.
Costs incurred for calls to put right an appliance improperly installed or calls to appliances outside the United Kingdom.
Appliances found to be in use within a commercial environment, plus those which are the subject of rental agreements.
Products of Electrolux manufacture which are not marketed by Electrolux.
The guarantee is in addition to your statutory and legal rights.
Electrolux EUROPEAN GUARANTEE
If you should move to another country within Europe then your guarantee moves with you to your new home subject to the following qualifications:
The guarantee starts from the date you first purchased your product.
The guarantee is for the same period and to the same extent for labour and parts as exists in the new country of use for this brand or range of products.
This guarantee relates to you and cannot be transferred to another user.
Your new home is within the European Community (EC) or European Free Trade Area.
The product is installed and used in accordance with our instructions and is only used domestically, i.e. a normal household.
The product is installed taking into account regulations in your new country.
Before you move please contact your nearest Customer Care Centre, listed below, to give them details of your new home. They will then ensure that the local Service Organisation is aware of your move and able to look after you and your appliances.
France | Senlis | +33 (0) | 3 44 62 20 13 |
Germany | Nurenberg | +49 (0) | 800 234 7378 |
Italy | Pordenone | +39 (0) | 800 117511 |
Sweden | Stockholm | +46 (0) | 20 78 77 50 |
UK | Slough | +44 (0) | 1753 219898 |
10