Viking Freestanding Side-by-Side Refrigerator/Freezer manual Troubleshooting

Troubleshooting

Problem	Possible Cause	What To Do
Freezer control and	Refrigerator is in defrost	Normal operation
lights are on, but	mode.	Wait 40 minutes to see
compressor is not		if compressor restarts.
operating
MeatSavor drawer	Control settings are	See p 5 to properly
temperature is too	too low.	adjust controls.
warm
Refrigerator does not	Refrigerator is not	Plug in refrigerator.
operate	plugged in.
	Control is not on	Properly adjust controls.
	Fuse is blown, or	Replace blown fuses.
	circuit breaker needs	Check circuit breaker
	to be reset.	and reset.
	Power outage	Call local power
	has occurred.	company to report outage.
Refrigerator still won’t	Refrigerator is	Unplug refrigerator and
operate	malfunctioning.	transfer food to another
		refrigerator. If another
		refrigerator is not available,
		place dry ice in freezer
		section to preserve food.
		Warranty does not cover
		food loss. Contact service
		for assistance.
Food temperature	Condenser coils are dirty.	Clean coils. See p 29.
is too cold	Refrigerator or freezer	Properly adjust controls.
	controls are set too high.
Food temperature	Door is not closing	Check for internal
is too warm	properly.	obstructions that are
		keeping door from closing
		properly.
		Refrigerator is not level.
		See installation instructions
		for details on how to level
		your refrigerator.
		Check gaskets for proper
		seal, clean if necessary.
		See p. 29
	Controls need to be	See p. 5 to adjust your
	adjusted.	controls
	Condenser coil is dirty.	Clean coils. See p. 29.
	Rear air grille is blocked.	Check the positioning of
		food items in refrigerator to
		make sure grille is not
		blocked. Rear air grilles
		are located under produce
		drawers.

Troubleshooting

Problem	Possible Cause	What To Do
Food temperature is	Door have been opened	Reduce time door is open.
too warm	frequently or has been	Organize food items
	opened for long periods	efficiently to assure door is
	of time.	open for shortest time.
Refrigerator has an odor	Compartment is dirty or	Clean according to p. 29.
	has odor causing food.
Water droplets form	Check gaskets for proper	Clean gaskets. See p. 29.
outside of door	seal.
	Humidity levels are high	Hot, humid weather can
		increase condensation.
	Controls require	See p. 5 to adjust
	adjustment	controls
Water droplets form on	Humidity levels are high	Properly adjust controls
inside of refrigerator	or door has been opened	Reduce time door is open.
	frequently.	Organize food items
		efficiently to assure door is
		open for shortest time.
Refrigerator or ice maker	Normal operation	See p. 35
makes unfamiliar sounds
or seems too loud
Produce drawers do not	Contents of drawer or	Reposition food and
close freely	positioning of items in	containers to avoid
	compartments could be	interference with the
	obstructing drawer.	drawers.
	Drawer is not in proper	See p. 11 for proper
	position	placement.
	Drawer channels are dirty	Clean drawer channels with
	or need treatment	warm, soapy water. Rinse
		dry thoroughly.
		Apply thin layer of
		petroleum jelly to drawer
		channels.
Refrigerator runs too	Doors have been opened	Reduce time door is open.
frequently	frequently or has been	Organize food items
	opened for long periods	efficiently to assure door is
	of time.	open for shortest time.
	Humidity levels too high	Normal operation
	Food has recently been	Allow time for added food
	added.	to reach refrigerator or
		freezer temperature.
	Refrigerator is exposed	Evaluate refrigerator’s
	to heat by environment	environment. Refrigerator
	or appliances nearby	may need to be moved to
		run more efficiently.

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