Common Refrigerator Problems

Troubleshooting

Most performance problems you might encounter with your Viking referigerator will be minor and you should be able to fix them yourself without tools.

Listed in these charts are the most common problems consumers run into with their appliances. Please read through this and see if it can solve your problem before calling for service.

PROBLEM	POSSIBLE CAUSE AND/OR REMEDY
Unit will not operate	Is the power cord plugged into a live circuit with
	the proper voltage? Has a household fuse blown
	or circuit breaker tripped? Is the power switch in
	the on position?

Unit makes unfamiliar	See “Understanding the sounds you may hear”
sounds	for descriptions of normal sounds and what makes
	them.
Water in the defrost pan	This is normal in hot, muggy weather. Make sure
	the pan is level so it does not overflow.

Ice maker will not operate	Is the freezer cold enough to make ice? It could
	take overnight for the freezer to reach the proper
	temperature. Is the signal arm in the on (down)
	position? Is the water valve turned on? Is water
	getting to the water valve? Check water line for
	leaks.
Lights do not work	Has a household fuse blown or circuit breaker
	tripped? Is a bulb burned out?

Motor seems to run too	The motor naturally runs longer on hot days, if the
long	room is too warm, if a large amount of food has
	been added, or if the doors are opened often.
Temperature display does	Just plugged in unit, just put in hot food, opened
not match set point	the door for an extended time or frequently. Allow
	unit to stabilize for 24 hours.

Product Care

Troubleshooting

Common Ice Maker Problems

PROBLEM	POSSIBLE CAUSE AND/OR REMEDY
Ice crescents attached at	This is normal. They break apart easily. Shake bin
corners	occasionally to keep cubes seperated.

Ice maker will not operate	• On/off lever is in the off (up) position. Lower
or ice is not made fast	lever to on (down) position.
enough	• Freezer is not cold enough. Adjust
	temperature controls and wait 24 hours.
Off-taste or odor in ice	• New plumbing connections can cause
	discolored or off-flavored ice. Discard the first
	three harvests of ice.
	• Cubes are stored too long. Throw them away
	and make a new supply.
	• Food is not wrapped properly
	• Freezer and ice bin need to be cleaned
	• Water may contain minerals. A filter may be
	needed to remove them.

Product Care

F20841 EN specifications

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Troubleshooting