Troubleshooting
Most performance problems you might encounter with your Viking referigerator will be minor and you should be able to fix them yourself without tools.
Listed in these charts are the most common problems consumers run into with their appliances. Please read through this and see if it can solve your problem before calling for service.
Common Refrigerator Problems
PROBLEM | POSSIBLE CAUSE AND/OR REMEDY |
Unit will not operate | Is the power cord plugged into a live circuit with |
| the proper voltage? Has a household fuse blown |
| or circuit breaker tripped? Is the power switch in |
| the on position? |
|
|
Unit makes unfamiliar | See “Understanding the sounds you may hear” |
sounds | for descriptions of normal sounds and what makes |
| them. |
Water in the defrost pan | This is normal in hot, muggy weather. Make sure |
| the pan is level so it does not overflow. |
|
|
Ice maker will not operate | Is the freezer cold enough to make ice? It could |
| take overnight for the freezer to reach the proper |
| temperature. Is the signal arm in the on (down) |
| position? Is the water valve turned on? Is water |
| getting to the water valve? Check water line for |
| leaks. |
Lights do not work | Has a household fuse blown or circuit breaker |
| tripped? Is a bulb burned out? |
|
|
Motor seems to run too | The motor naturally runs longer on hot days, if the |
long | room is too warm, if a large amount of food has |
| been added, or if the doors are opened often. |
Temperature display does | Just plugged in unit, just put in hot food, opened |
not match set point | the door for an extended time or frequently. Allow |
| unit to stabilize for 24 hours. |
|
|
Product Care
Troubleshooting
Common Ice Maker Problems
PROBLEM | POSSIBLE CAUSE AND/OR REMEDY |
Ice crescents attached at | This is normal. They break apart easily. Shake bin |
corners | occasionally to keep cubes seperated. |
|
|
Ice maker will not operate | • On/off lever is in the off (up) position. Lower |
or ice is not made fast | lever to on (down) position. |
enough | • Freezer is not cold enough. Adjust |
| temperature controls and wait 24 hours. |
• New plumbing connections can cause | |
| discolored or |
| three harvests of ice. |
| • Cubes are stored too long. Throw them away |
| and make a new supply. |
| • Food is not wrapped properly |
| • Freezer and ice bin need to be cleaned |
| • Water may contain minerals. A filter may be |
| needed to remove them. |
|
|
Product Care
40 | 41 |