Troubleshooting, Refrigerator Operation

TROUBLESHOOTING

First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)

to possibly avoid the cost of a service call.

In the U.S.A., www.kitchenaid.com In Canada, www.kitchenaid.ca

Refrigerator Operation

The refrigerator will not operate

WARNING

Electrical Shock Hazard

Plug into a grounded 3 prong outlet.

Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death, fire, or electrical shock.

■Power cord unplugged? Plug into a grounded 3 prong outlet.

■Is outlet working? Plug in a lamp to see if the outlet is working.

■Household fuse blown or circuit breaker tripped? Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.

■Are controls on? Make sure the refrigerator controls are on. See “Using the Controls.”

■New installation? Allow 24 hours following installation for the refrigerator to cool completely.

NOTE: Adjusting the temperature controls to coldest setting will not cool either compartment more quickly.

The motor seems to run too much

Your new refrigerator may run longer than your old one due to its high-efficiency compressor and fans. To maximize energy efficiency, the compressor changes speed to provide just the right amount of cooling as it is needed. Your refrigerator may run as much as 100% of the time, but it will still use less energy than an older refrigerator. You may notice that it runs more often when the room is warm, a large amount of food is added to either compartment, or the doors are opened often.

The refrigerator is noisy

Refrigerator noise has been reduced over the years. Due to this reduction, you may hear intermittent noises from your new refrigerator that you did not notice from your old model. Below are listed some normal sounds with an explanation.

■Buzzing - heard when the water valve opens to fill the ice maker

■Pulsating - fans/compressor adjusting to optimize performance

■Rattling - flow of refrigerant, water line, or from items placed on top of the refrigerator

■Sizzling/Gurgling - water dripping on the heater during defrost cycle

■Popping - contraction/expansion of inside walls, especially during initial cool-down

■Water running - may be heard when water melts during the defrost cycle and runs into the drain pan

■Creaking/Cracking - occurs as ice is being ejected from the ice maker mold.

The doors will not close completely

Check the following:

■Are food packages blocking the door open?

■Are all bins and shelves pushed back into the correct positions?

The doors are difficult to open

WARNING

Explosion Hazard

Use nonflammable cleaner.

Failure to do so can result in death, explosion, or fire.

■Are the gaskets dirty or sticky? Clean gaskets with mild soap and warm water.

■Has the door been opened and closed within the last few seconds? Wait at least 30 seconds to reopen the doors.