Troubleshooting

If you have a problem with this device, please read the troubleshooting guide below and check our website at www.cobyusa.com for Frequently Asked Questions (FAQs) and firmware updates. If these resources do not resolve the problem, please contact Technical Support.

Address

Coby Electronics Technical Support

56-65 Rust Street

Maspeth, NY 11378

techsupport@cobyusa.com

Web

www.cobyusa.com

Phone

800-727-3592: Mon–Fri, 8:00AM–11:00PM EST Saturdays, 9:00AM–5:30PM EST

718-416-3197: Mon–Fri, 8:00AM–5:30PM EST

There is no power to the device.

Ensure that the power cord is securely connected to the unit and the proper wall outlet.

Ensure that the voltage selector has been set properly (110V or 220V).

The device does not play.

Moisture may have condensed inside the player. Remove the disc and leave the player on for 1-2 hours and then try again.

There is no sound.

Ensure that the speaker connections are secure and correct. Try adjusting the volume.

Ensure that the player is in the proper mode (CD, Aux, Radio). Ensure that headphones are not connected to the unit.

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