Philips 42PFL3704D, 32PFL3504D user manual Troubleshooting, Download an electronic copy, Contact us

10 Troubleshooting

Problem	Possible cause and solution
No power or	The TV is not connected to the power.
indicator light.	Press POWER at the side of the TV or on the
	remote control.
	Ensure that the AC power cord is connected tightly
	to the TV power connector and to the power socket
	outlet.
	Remove the AC power cord from the power socket
	outlet, wait 60 seconds and reconnect the AC power
	cord.
	Connect the TV to a different power socket outlet.

No sound	Volume level is set to zero - increase the volume
on the TV	Sound is muted - press MUTE on the remote
loudspeaker.	control.
	Audio cable is not connected - for AV connection,
	ensure that the Audio L/R cable is connected as
	described in Connect your devices (see ‘Connect
	Your Devices’ on page 30). If you use a component
	cable, ensure that you have not crossed the red
	audio cable with the red video cable.
	Audio output setting for the accessory device is
	incorrect. For HDMI connections, some accessory
	devices have an HDMI audio output setting that
	must be turned on for HDMI to HDMI connections.
	Check if [SOUND] > [TV Speakers] > [Off] is set
	to [On]. No sound will be output when

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Error message on the screen with HDMI connection.

HDCP authentication fail.

Ensure that your HDMI cable is certified.

Press SOURCE on the remote control to switch to another source and then switch back to the HDMI source.

Reset the accessory device and the TV. Turn on the TV.

Select the HDMI channel. Turn on the accessory device.

While the TV and the accessory device are powered on, unplug either end of the HDMI cable and then reinsert the cable.

	[TV Speakers] is set to [Off].
Bad picture	Standard definition channels are not as clear as
quality with	high definition channels - connect the devices via
a coaxial	component or HDMI cables.
connection.
Cannot control	Confirm that the connected devices are EasyLink
your TV and	compliant and are connected to your TV via an
connected	HDMI cable. Not all brands of devices such as DVD
devices with one	players use the same system as Philips EasyLink.
remote control.	Other brands might not work with Philips EasyLink.

No sound is detected from the PC.

An incorrect HDMI port is connected or an audio cable is not connected.

Connect a DVI-HDM cable to the HDMI 1 port on the TV.

Connect an audio cable to the DVI AUDIO IN port on the TV.

Press SOURCE on the remote control, and select the HDMI 1 source.

Download an electronic copy

To obtain an electronic copy of this manual:

1 Point your browser to www.philips.com/support.

2 Choose your country of location.

TV does not respond to the remote control.

Batteries are installed incorrectly, or low battery power.

Ensure the indicator light on the TV blinks when you press the remote control buttons.

Ensure that you are using the TV remote control. Ensure that the batteries are inserted correctly and do not need to be replaced.

Remove the AC power cord from the power socket outlet, wait 60 seconds and reconnect the AC power cord.

3 Enter the model number or a keyword in the “Find your product” field. Alternatively, you can browse the catalogue.

4 Click the description or model.

5 Under Product support, click user manuals.

Contact us

The picture	Broadcast video format.
is distorted,	Press FORMAT on the remote control to select the
stretched out, or	best picture format.
has black bars	For some accessory devices, the picture format must
	be set in the accessory device.
on the side or
top.
The picture is	Insecure/incorrect connection.
mostly red and	Ensure all the connections are made according to
green, or the	the color code.
picture misses	Push the component cables all the way into the
	YPbPr sockets on the TV.
red when
connected to an
accessory device
via component
cables.
No picture or	No picture or sound - ensure you have selected the
sound.	correct channel.
	Incomplete channel installation
	If the TV receives channels via an AV connection, set
	the TV to the correct source input.
	If the TV is connected directly to the wall via a
	coaxial connection, perform the auto-installation
	again.

If you cannot resolve your problem, refer to the FAQ for this TV at www.philips.com/support.

If the problem remains unresolved, contact the Customer Support Center in your country.

Warning

•Do not attempt to repair the TV yourself.This may cause severe injury, irreparable damage to your TV or void your warranty.

Note

•Please have available your TV model and serial number before contacting us.These numbers are available on the back and side of your TV, as well as on the packaging.

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