Troubleshooting, Customer service | Bose VCS-30, VCS-10 guide

Troubleshooting

Problem	What to do

No sound	• Check the volume control.
	• Make sure the receiver (or amplifier) is plugged in and
	turned on.
	• Check all connections (see page 10).
	• Make sure the receiver is not on Mute.
	• Make sure headphones are not connected to the receiver.

Center or surround	• Make sure your receiver has amplified center and surround
speaker does not	channels.
work	• Be sure your receiver is set properly (see page 12 and
	page 13).
	• Check the audio source material to be sure it is encoded
	for surround sound.
	• Check the speaker connections. (see page 10).
	• If your surround sound receiver is Pro-Logic, be sure an
	RCA stereo cable connects the receiver to a stereo sound
	source (TV, VCR, laserdisc, or DSS player).
	• If the receiver is connected directly to a stereo television,
	make sure that all other program sources (VCR, laserdisc,
	or DSS player) are connected to the TV using RCA stereo
	cable as well.
	• If your surround sound receiver is Dolby Digital, be sure
	the sound source (DSS, laserdisc, or DVD player) is con-
	nected directly to your receiver as described in your
	receiver owner’s guide.

Center speaker	• Reduce the volume until that speaker returns to normal
intermittently shuts	play. Automatic electronic protection circuitry may have
down	engaged to prevent an overload.
	• Check the power rating of your receiver (see “Compatibil-
	ity” on page 15).
	• Make sure your receiver is set for NORMAL surround
	sound mode.

Sound is distorted • Check the speaker cord for damage.

•Reduce the output level from your TV or other components connected to the receiver.

To arrange for service, contact your authorized Bose® dealer, or contact Bose directly.