Troubleshooting

If the appliance does not work, before calling for Assistance (see Assistance), check for a solution from the following list.

Malfunctions:

Possible causes / Solutions:

The green GREEN indicator light does not illuminate.

The RED indicator light remains illuminated constantly.

The motor runs continuously.

The appliance makes a lot of noise.

•The plug has not been inserted into the electrical socket, or not far enough to make contact, or there is no power in the house.

•The door is not closed properly or has been open continuously.

•The TEMPERATURE ADJUSTMENT knob is not in the correct position.

•The YELLOW indicator light is on (see Description).

•The door is not closed properly or is continuously opened.

•The outside ambient temperature is very high.

•The thickness of the frost exceeds 2-3 mm (see Maintenance).

•The appliance has not been installed on a level surface (see Installation).

•The appliance has been installed between cabinets that vibrate and make noise.

•The internal refrigerant makes a slight noise even when the compressor is off. This is not a defect, it is normal.

The RED indicator light is illuminated for brief periods of time

•A large amount of non-frozen food has been placed inside, causing the temperature inside the freezer to rise temporarily. As this is a short-term situation, it does not adversely affect the storage conditions of food that has already been frozen.

•The door has been left open for a long time (when placing food inside or taking it out). In this case, the illumination of this light is not an indicator of any freezer fault/problem.

•The TEMPERATURE ADJUSTMENT knob is set to the Super position (YELLOW indicator light illuminated). In this case, the illumination of this light is not an indicator of any freezer fault/problem.

Don’t forget should our advice fail to resolve the problem with your appliance please call us on 08448 224 224 to arrange an engineer visit. Or visit www.hotpointservice.co.uk

Product failures are fully covered by your 12 months parts and labour guarantee. However, if we attend and there is no product failure or the failure has been caused by damage, misuse or by incorrect installation, charges will apply.

PLEASE PHONE US TO REGISTER YOUR APPLIANCE AND ACTIVATE YOUR 5 YEAR PARTS GUARANTEE ON 08448 24 24 24