the appliance to the store: often, our Consumer Service Representatives can help solve the problem without having the product serviced. If servicing is needed, a Representative can confirm whether the product is under warranty and direct you to the nearest service location.
If this is the case, bring the product (or send it, postage prepaid), along with proof of purchase and indicating a return authorization number given by our Consumer Service Representatives, to the nearest authorized KALORIK Service Centre (please visit our website at www.KALORIK.com or call our Customer Service Department for the address of the nearest authorized KALORIK Service Centre).
If you send the product, please include a letter explaining the nature of the claimed defect.
If you have additional questions, please call our Consumer Service Department (please see below for complete contact information), Monday through Friday from 9:00am - 6:00pm (EST). Please note hours are subject to change.
If you would like to write, please send your letter to:
KALORIK Consumer Service department Team International Group of America Inc 1400 N.W 159th Street, Suite 102
Miami Gardens, FL 33169 USA
Or call:
Toll Free in the U.S.A.: +1
Only letters can be accepted at this address above. Shipments and packages that do not have a return authorization number will be refused.