Oster BVST-JBX Service and Maintenance, Troubleshooting your coffeemaker, Problem, Possible Cause

Troubleshooting your coffeemaker

Your Oster® Coffeemaker has been carefully designed to give you many years of trouble- free service. In the unlikely event that your new coffeemaker does not operate satisfactorily, please review the following potential problems and try the steps recommended BEFORE you call an Authorized Oster Service Center.

PROBLEM	POSSIBLE CAUSE	SOLUTION
THE ON LIGHT	The appliance is unplugged	PLUG UNIT IN.
DOES NOT LIGHT
	There’s a power outage	WAIT FOR POWER TO BE RESTORED
UP
THE COFFEE IS NOT	The appliance is unplugged	PLUG UNIT IN
BREWING
	There’s a power outage	WAIT FOR POWER TO BE RESTORED.
	The water reservoir is empty.	CHECK THE WATER LEVEL
	The filter basket is not properly	INSERT FILTER BASKET CORRECTLY
	inserted
	The decanter is not placed all the	PLACE DECANTER CORRECTLY ON WARMING
	way in on the warming plate	PLATE
THE COFFEEMAKER	There are no coffee grounds in the	ADD THE DESIRED AMOUNT OF COFFEE
ONLY BREWS WATER	filter basket
THE COFFEEMAKER	The coffeemaker needs cleaning	CLEAN COFFEEMAKER AS DESCRIBED IN
BREWS SLOWLY		“CLEANING AND MAINTAINING” SECTION.
THE FILTER BASKET	The filter basket is not properly	INSERT FILTER BASKET CORRECTLY.
OVERFLOWS	inserted.
	The decanter is not placed all the	PLACE DECANTER CORRECTLY ON WARMING
	way in on the warming plate.	PLATE
	The decanter lid is not on decanter.	PLACE LID ON THE DECANTER
	Too many coffee grounds were	REMOVE FILTER, DISCARD GROUNDS. IF
	placed in the filter	PAPER FILTER, REPLACE. IF PERMANENT
		FILTER, RINSE. BEGIN BREWING PROCESS
		AGAIN.
	The decanter was removed from	TURN OFF AND UNPLUG THE UNIT. ALLOW
	the warming plate for more than	TO COOL WIPE UP THE SPILL. DO NOT SET
	30 seconds	HOT DECANTER BACK ON THE WET WARMING
		PLATE OR IT MIGHT CRACK
THE COFFEE IS	There’s a power outage	WAIT FOR POWER TO BE RESTORED.
NOT HOT
	Auto SHUT OFF has been activated.	FOR BEST RESULTS, BREW A FRESH POT OF
		COFFEE.
THE COFFEE	Coffee grounds other than for an	USE COFFEE GRIND RECOMMENDED FOR
TASTES BAD	automatic drip coffeemaker were	AUTOMATIC DRIP COFFEEMAKERS.
	used.
	The ground coffee to water ratio	USE CORRECT GROUND COFFEE TO WATER
	was unbalanced.	RATIO.
	The coffeemaker needs cleaning.	CLEAN COFFEEMAKER AS DESCRIBED IN
		“CLEANING AND MAINTAINING YOUR
		COFFEEMAKER” SECTION
THE GROUNDS ARE	The filter is not properly seated in	SEAT FILTER PROPERLY WITHIN THE FILTER
IN THE COFFEE	the basket.	BASKET
	The filter collapsed.	REMOVE FILTER AND REPLACE.

Do you still have questions? You can call us toll-free at the OSTER® Consumer Service Department, 1-800-667-8623or you can visit us at www.oster.com.

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Service and Maintenance

Replacement Parts

•Decanters - You can usually purchase a replacement decanter from the store where you purchased your coffeemaker. If you are unable to find a replacement, please call

1-800-667-8623 in Canada or 1-800-672-6333 in the U.S. for information on where you can find a store that carries replacement decanters.

Repairs

If your coffeemaker requires service, do not return it to the store where you purchased it. All repairs and replacements must be made by Oster or by an authorized Oster® Service Center. If you live in the U.S. or Canada, please call us at the following toll-free telephone numbers to find the location of the nearest authorized service center:

U.S. 1-800-458-8407

Canada 1-800-667-8623

You may also visit our website at www.oster.com for a list of service centers.

To assist us in serving you, please have the coffeemaker model number and date of purchase available when you call. The model number is on the bottom of the coffeemaker.

We welcome your questions, comments or suggestions. In all your communications, please include your complete name, address and telephone number and a description of the problem.

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