Cecilware FTC-3-N manual Troubleshooting Guide, Problem, Probable Cause, Remedy

TROUBLESHOOTING GUIDE

WARNING: To reduce the risk of electrical shock unplug the dispenser power cord before repairing or replacing any internal components of the unit.. Before any attempt to replace a component be sure to check all electrical connections for proper contact

PROBLEM	PROBABLE CAUSE	REMEDY
1	a) Heater Switch OFF.	a) Turn Heater Switch ON.
Brewed Cold Tea.	b) Run out of hot water	b) Allow time for water in tank to heat after filling.
	c) Thermostat is OFF.	c) Set Thermostat at 197°F [to max. position].
	d) Loose electrical connection.	d) Check all electrical connections for contact.
	e) Thermostat is defective.	e) Replace Thermostat.
	f) Hi-Limit Temperature Switch is tripped.	f) Replace the Hi-limit Temperature Switch..
	g) Bad Heating Element or Heater is burned out.	g) Replace Heater.
	h) Bad low temperature cutout circuit.	h) Replace Contactor/ Relay.
	Contactor/Relay
2	a) Not enough Tea in the brew funnel.	a) Put more Tea in the brew funnel [see chart]
Tea too weak.	b) Water flow too low.	b) Check flow [should be .26 gal /min.] Replace Dispense Valve.
	c) Brew time is too short.	c) Adjust hot water timer to 3 min. max.
	d) Water is too cold.	d) Adjust Thermostat to 197°F	[to max. position]
3	a) Too much tea in the brew funnel.	a) Put less Tea in the brew funnel [see chart]
Tea too strong.	b) Water flow is high	b) Check flow [should be .26 gal /min.] Replace Dispense Valve.
	c) Brew time is too long.	c) Adjust hot water timer to 3 min. 197°F [to max. position]
	d) Water is too hot.	d) Adjust Thermostat to 197°F	[to max. position]
4	a) Leaking Water Inlet Valve.	a) Clean/check fittings of Water Inlet Valve.
Water keeps dripping		Replace Water Inlet Valve if needed. See ”Water Inlet Valve Test”
or running from	b) Clogged/ stuck Water Dispense Valve	b) Clean/unclog Water Dispense Valve.
dilution nozzle.		Replace Dispense Valve if defective.
5	a) Water Inlet Valve malfunction.	a) Check Water Inlet Valve. Replace if necessary.
No water is going		See “Water Inlet Valve Test”
into tank at all.	b) Hi-Level Float Switch malfunction.	b) Test High-Level Float Switch. See “High-Level Float Test”
or	c) Probe malfunction.	c) Check Probe. Replace if necessary.
No water is coming	d) Solid State Water Level Controls board	d) Check The Water Level Controls. Replace if necessary.
from dilution nozzle	malfunction.
	e) Timer malfunction.	e) Check Timer: Time dispensing time vs. set time on Timer.
		Replace if necessary.
6	a) Water Level Probe malfunction.	a) Check Level Control Probe. Replace if necessary. See “ProbeTest”.
Water will not stop	b) Solenoid (Water Inlet Valve) malfunction.	b) Check Solenoid. Replace if necessary.
flowing into water tank.	c) Solid State Water Level Control board	c) Check The Water Level Controls. Replace if necessary.
	malfunction.	d) Replace Float Switch.
	d) Float Switch malfunction.
7	a) Heater Switch is OFF.	a) Turn Heater Switch ON.
Water is not heating up	b) Thermostat is OFF.	b) Turn Thermostat ON. Turn Thermostat Knob Clockwise.
in the water tank.	c) Loose connection on Thermostat.	c) Make sure all wires and ring terminals on the thermostat are tight.
	d) Hi-Limit Temperature Switch is tripped	d) Reset the Hi-Limit Button, If heater still does not work,
	or it is defective.	replace the Hi-limit Temperature Switch (see Item 6 in Tank ill.).
	e) Heater is burned out or defective.	e) Replace the Heater.
	h) Bad Low Temperature Cutout Circuit.	h) Replace Contactor/Relay. See item 2 of Description of Components.
	Contactor/Relay.

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