Cordless stainless steel kettle
Dear Customer,
Thank you for buying your Morphy Richards concealed element kettle. This kettle has a concealed element situated in the bottom of the kettle. This helps to reduce problems with scale which can occur in hard water areas and has the added benefit of making the interior of the kettle easier to clean.
Before using your kettle for the first time, we would ask you to carefully read the instructions, in particular the section on ‘descaling and cleaning.’
If you have any problems, please call us on the helpline number and we will be pleased to give you any help you require.
Two year guarantee
This guarantee is valid in the UK and Ireland only. It is in your interest to retain the retailers receipt as proof of purchase. Please quote the following information if the product develops a fault. These numbers can be found on the base of the product.
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All Morphy Richards Products are individually tested before leaving the factory. In the unlikely event of any appliance proving to be faulty within 28 days of purchase it should be returned to the place of purchase for it to be replaced.
If the fault develops after 28 days and within 24 months of original purchase, you should contact the helpline number quoting Model number and Serial number on the product, or write to the address below. You will be asked to return the product (in secure, adequate packaging) to the address below along with a copy of proof of purchase. Subject to the exclusions set out below (see ‘Exclusions’) the faulty appliance will then be repaired or replaced and dispatched usually within 7 working days of receipt.
If for any reason this item is replaced during the 2 year guarantee period, the guarantee on the new item will be calculated from original purchase date. Therefore it is vital to retain your original till receipt or invoice to indicate the date of initial purchase.
To qualify for the 2 year guarantee the appliance must have been used according to the manufacturers instructions. For example kettles should have been regularly descaled or an iron cord should have been stored as recommended by the instructions.
EXCLUSIONS
Morphy Richards shall not be liable to replace or repair the goods under the terms of the Guarantee where:
1The fault has been caused or is attributable to accidental use,
2The appliance has been used on a voltage supply other than that stamped on the products.
3Repairs have been attempted by persons other than our service staff (or authorised dealer).
4Where the appliance has been used for hire purposes or
5Morphy Richards are not liable to carry out any type of servicing work, under the guarantee.
6Plastic filters for all Morphy Richards kettles and coffee makers are not covered by the guarantee.
This guarantee does not confer any rights other than
those expressly set out above and does not cover any claims for consequential loss or damage. This guarantee is offered as an additional benefit and does not affect your statutory rights as a consumer.
The After Sales Division, Morphy Richards Ltd, Mexborough, South Yorkshire, England, S64 8AJ Helpline (office hours): UK 08450 777700, Republic of Ireland 1800 409119