TROUBLESHOOTING GUIDE
You can solve many common freezer problems easily, saving you the cost of a possible service call. Try the suggestions below to see if you can solve the problem before calling for service.
PROBLEM | POSSIBLE CAUSE |
|
Freezer does not operate. | Not plugged in. |
|
| The circuit breaker tripped or a blown fuse. | |
Compressor turns on and off frequently. | The room temperature is hotter than normal. | |
| A large amount of food has been added to the | |
| freezer. |
|
| The door is opened too often. |
|
| The door is not closed completely. |
|
| The temperature control is not set correctly. | |
| The door gasket does not seal properly. |
|
| The freezer does not have the correct |
|
| clearances. |
|
| The freezer has recently been disconnected for a | |
| period of time. 4 hours are required for the | |
| freezer to cool down completely. |
|
Temperature inside the freezer is too warm. | Temperature control is set too warm. | Turn the |
| control to a cooler setting and allow several hours | |
| for the temperature to stabilize. |
|
| Door is kept open too long or is opened too | |
| frequently. Warm air enters the freezer every | |
| time the door is opened. Open the door less | |
| often. |
|
| The door is not closed completely. |
|
| The door gasket does not seal properly. |
|
| A large amount of warm or hot food might have | |
| been stored recently. Wait until the freezer has | |
| had a chance to reach its selected temperature. | |
| The freezer has recently been disconnected for a | |
| period of time. 4 hours are required for the | |
| freezer to cool down completely. |
|
Temperature inside the freezer is too cold. | Temperature control is set too cold. | Turn the |
| control to a warmer setting and allow several | |
| hours for the temperature to stabilize. |
|
Temperature of external freezer surface is warm. | The exterior freezer walls can be as much as | |
| 30οF warmer than room temperature. This is | |
| normal while the compressor works to transfer | |
| heat from inside the freezer cabinet. |
|
Popping or cracking sound when compressor | Metal parts undergo expansion and contraction, | |
comes on. | as in hot water pipes. This is normal. Sound will | |
| level off or disappear as freezer continues to run. | |
Bubbling or gurgling sound, like water boiling. | Refrigerant (used to cool freezer) is circulating | |
| throughout the system. This is normal. |
|
Vibrations. | Check to assure that the freezer is on a level | |
| surface. |
|
| Floor is uneven or weak. Freezer rocks on the | |
| floor when it is moved slightly. Be sure floor can | |
| adequately support freezer. Level the freezer by | |
| putting wood or metal shims under part of the | |
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