Troubleshooting

Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.

Nothing will operate

■Has a household fuse blown, or has a circuit breaker tripped?

Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.

■Is the microwave oven wired properly?

See Installation Instructions provided with your microwave oven.

Microwave oven will not operate

■Is the magnetron working properly?

Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking power. If water does not heat, try the steps in the bullets below. If microwave oven still does not operate, call for service. See “Assistance or Service” section.

■Is the door completely closed? Firmly close door.

■Is a packaging spacer (on some models) attached to the inside of the door?

Remove packaging spacer, then firmly close door.

■Is the electronic microwave oven control set correctly? See “Microwave Oven Control” section.

■Is the Control Lock set? See “Control Lock” section.

■Does “door” appear in the display?

Open and close the microwave oven door, and then touch START. See “Start” section.

Microwave oven makes humming noise

■This is normal and occurs when the power supply in the magnetron cycles on.

Microwave oven door looks wavy

■This is normal and will not affect performance.

Turntable alternates rotation directions

■This is normal and depends on motor rotation at beginning of cycle.

Display shows messages

■Is the display showing “0:00”?

There has been a power failure or the Clock time has been turned off. See “Display” section to clear display. See “Clock” section to reset or turn on Clock.

Display shows time countdown, but the microwave oven is not operating

■Is the Timer in use? See “Timer” section.

Tones are not sounding

■Are tones turned off? See “Tones” section.

Cooking times seem too long

■Is the cooking power set properly? See “Microwave Cooking Power” section.

■Are large amounts of food being heated?

Larger amounts of food need longer cooking times.

■Is the incoming voltage less than that specified in “Electrical Requirements?”

Have a qualified electrician check the electrical system in the home.

Odor coming from microwave oven during convection and/or grill cooking

■This is normal for the first few convection and/or grill cycles. The odor will dissipate with repeated use.

Turntable will not operate

■Is the turntable properly in place?

Make sure turntable is correct side up and is sitting securely on the turntable support. See “Turntable” section.

■Is the turntable support operating properly?

Remove turntable. Remove and clean turntable hub, support and rollers. Replace hub, support and turntable. Place 1 cup (250 mL) of water on the turntable, then restart microwave oven. If it still is not working, call for service. See “Assistance or Service” section. Do not operate the microwave oven without turntable and turntable support working properly.

Interference with radio, TV, cordless phone, etc.

■Is the microwave oven plugged into the same outlet? Try a different outlet for the electronic device.

■Is the radio or TV receiver near the microwave oven? Move the receiver away from the microwave oven, or adjust the radio or TV antenna.

■Are the microwave oven door and sealing surfaces clean? Make sure these areas are clean.

■Is the cordless phone frequency 2.4 GHz?

Some 2.4 GHz-based cordless phones and home wireless networks may experience static or noise while the microwave oven is on. Use a corded phone or a different frequency cordless phone, or avoid using these items during microwave oven operation.

W10491278A specifications

The Jenn-Air W10491278A is a premium appliance designed to elevate your cooking experience with its advanced technologies and sleek design. Known for its innovative features, this product is ideal for home chefs seeking convenience, efficiency, and superior performance in the kitchen.

One of the main characteristics of the Jenn-Air W10491278A is its exceptional versatility. This appliance typically incorporates various cooking modes, allowing users to bake, broil, and roast with ease. The intuitive controls make it simple to select the desired cooking method, ensuring perfect results every time. Whether you are preparing a family meal or hosting a dinner party, this appliance adapts to your culinary needs, providing reliable and consistent performance.

Another standout feature is its advanced temperature management system. With precise temperature control, the Jenn-Air W10491278A ensures that your food cooks evenly and thoroughly. This is particularly beneficial for complex dishes that require careful attention to temperature, allowing you to achieve restaurant-quality results in the comfort of your home.

The design of the Jenn-Air W10491278A is both stylish and functional. With a sleek, modern aesthetic, it seamlessly fits into any kitchen decor. Its high-quality stainless steel finish is not only visually appealing but also resistant to fingerprints and smudges, making it easy to maintain and clean.

In addition to its cooking capabilities, the Jenn-Air W10491278A often includes smart technology features. This allows for connectivity with mobile devices, enabling remote operation and monitoring. Users can adjust settings, preheat the appliance, or receive notifications when meals are ready, all from the convenience of their smartphones.

Another notable aspect of this appliance is its energy efficiency. Jenn-Air has engineered the W10491278A to consume less energy while maintaining optimal performance, which is both environmentally friendly and cost-effective in the long run.

Overall, the Jenn-Air W10491278A combines innovative cooking technology, stylish design, and energy efficiency to create a premium kitchen appliance. Its user-friendly features and adaptability make it an excellent choice for anyone looking to enhance their culinary skills and enjoy a more efficient cooking process. Whether you are an aspiring chef or simply love preparing meals for loved ones, the Jenn-Air W10491278A is designed to meet and exceed your expectations.