■Is the power supply cord properly grounded/polarized? See the Installation Instructions.
■Is the burner cap and head positioned properly? See “Sealed Surface Burners” section.
Excessive heat around cookware on cooktop
■Is the cookware the proper size?
Use cookware about the same size as the surface cooking area, element or surface burner. Cookware should not extend more than ½" (1.3 cm) outside the cooking area.
Cooktop cooking results not what expected
■Is the proper cookware being used? See “Cookware” section.
■Is the control knob set to the proper heat level? See “Cooktop Controls” section.
■Is the appliance level?
Level the appliance. See the Installation Instructions.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check “Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you use only
To locate
Accessories
Accessories U.S.A.
To order accessories, call the Whirlpool Customer eXperience Center toll free at
Stainless Steel Cleaner and Polish
Order Part Number 31462
Gas Grate and Drip Pan Cleaner
Order Part Number 31617
In the U.S.A.
Call the Customer eXperience Center toll free:
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Installation information.
■Use and maintenance procedures.
■Accessory and repair parts sales.
■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
■Referrals to local dealers, repair parts distributors, and service companies. Our service technicians are trained to fulfill the product warranty and provide
To locate the authorized service company in your area, you can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write with any questions or concerns at:
Customer eXperience Center 553 Benson Road
Benton Harbor, MI
Please include a daytime phone number in your correspondence.
Order Part Number 31682
In Canada
Call our Customer eXperience Centre toll free:
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Use and maintenance procedures.
■Accessory and repair parts sales.
Referrals to local dealers, repair parts distributors, and service companies. Designated service technicians are trained to fulfill the product warranty and provide
For further assistance
If you need further assistance, you can write with any questions or concerns at:
Customer eXperience Centre 1901 Minnesota Court Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
Accessories
Stainless Steel Cleaner and Polish
Order Part Number 31462B
Gas Grate and Drip Pan Cleaner
Order Part Number 31617B
Order Part Number 31682B
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