TROUBLESHOOTING
Symptom | Possible Cause | Solution | |
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On/Off Power | Unit might not be plugged | Check the wall outlet for power. Make | |
button does not | sure the outlet is not controlled by a wall | ||
into outlet. | |||
light up. | switch. | ||
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It takes longer than |
| Place filter in an empty bowl, then fill with | |
45 minutes for | Some air is still in the filter. | water, making sure it is fully submerged. | |
the water to pass | Resoak it for | ||
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through the filter. |
| more bubbles are observed. | |
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Unit does not |
| Review “Filling the Internal Tanks” on page 5 | |
Internal water tank is not | to be sure it was done correctly. Make sure the | ||
dispense water | lower water tank is full. Continue to press and | ||
when buttons are | completely filled with water. | hold push buttons until water flows is steady. If | |
pushed. |
| unit still won’t dispense water or flow does not | |
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| become steady, contact Customer Service. | |
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Water continues |
| Remove water tanks from the base. | |
flowing from spigot |
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Push button is stuck. | Continue pressing button until it no longer | ||
after push button is | |||
| sticks. | ||
released. |
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| 1. Make sure unit is plugged into outlet. | |
HOT water LED | 1. Power is not on. | 2. Make sure air has been purged from | |
2. There is no water in | internal tanks, as stated on page 5. | ||
does not light up. | |||
tanks. | 3. If there is water in the tanks, it will take | ||
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| about 10 minutes for the water to heat. | |
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| 1. Make sure unit is plugged into outlet. | |
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| 2. Make sure air has been purged from | |
COLD water LED | 1. Power is not on. | internal tanks, as stated on page 5. | |
2. There is no water in | 3. If there is water in the tanks, it will take | ||
does not light up. | |||
tanks. | about 80 minutes for the water to chill | ||
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| the first time. It takes only about 30 | |
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| minutes for subsequent | |
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Filter Timer does |
| Contact Customer Service for replacement | |
not show “Filtering” | Battery is dead. | ||
filter timer. | |||
or “Replace.” |
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| 1. Water tanks are not | 1. Make sure water tanks are seated | |
Leakage on the | properly seated on base. | properly on the base. | |
countertop. | 2. Drainage plugs are not | 2. Ensure that drainage plugs are correctly | |
| fully engaged. | installed on the bottom of the base. | |
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Water leaks from | Water tanks are overfilled. | Drain excess water from tanks by pressing | |
the top cover. | push buttons. | ||
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ROOM temperature |
| HOT and ROOM temperature water must | |
water is warm. |
| be used on a regular basis. | |
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