Frequently Asked Questions

ATTENTION: Do not return this product to the store. For questions on operation, assembly or parts, please contact us at www.greenwayhp.com or 1-866-253-0447.

Q: Why is my water dispenser leaking?

A: If you are experiencing a leak with your water dispenser please do the following to see if the water bottle or the dispenser is leaking.

1. Unplug the unit, turn off power switch and remove the bottle.

2. Remove the bottle support collar and check the water level inside the reservoir – it should be at roughly three-quarters full. Water level should be approximately 3/4” – 1” BELOW VENT TUBE.

3. Let water sit for 2 hours. If the dispenser does not leak, it is the bottle that is leaking due to a small crack or pinhole and it needs to be replaced. If the dispenser is leaking, please contact Greenway Home Products at support@greenwayhp.com or 1-866-253-0447.

Q: Why do I get a plastic taste from my dispenser?

A: As with most new appliances such as coffee makers and kettles, there is often a plastic taste upon

initial start-up of the unit. To remove this taste, simply follow the cleaning instructions outlined in

Cleaning the Reservoirs.

Q: What do the ready-to-dispense indicator lights mean?

A: When illuminated, they mean the following:

Red:	“flashing”	Heater is in operation
	"on”	The hot water has reached its optimum
		temperature and is ready for dispensing
Blue:	"on"	The cold water has reached its optimum
		temperature and is ready for dispensing
Yellow:	"on"	the cleaning reminder is telling you it is time to clean your dispenser

Q: What is the spike that goes into the bottle?

A: Vitapur® water dispensers feature a “piercing valve” as part of the bottle support collar, providing added convenience for water bottle installation. Depending on the water bottle supplier, a small opening may or may not be present in the bottle cap for this specific purpose. If the piercing valve opening is not present, the entire bottle cap must then be removed to eliminate possible damage to the piercing valve. If the opening is present, remove the protective seal prior to installing the bottle.

VWD8956BLS specifications

Greenway Home Products presents the VWD8956BLS, a standout water dispenser that combines advanced technology with sleek design to meet the needs of modern households and offices. This water dispenser stands out for its convenience, efficiency, and style, making it a necessity for hydration enthusiasts.

One of the main features of the VWD8956BLS is its triple-temperature system. Users can enjoy cold, hot, and room-temperature water, catering to various hydration preferences and drinking needs. Whether it's a refreshing glass of cold water on a hot summer day, a soothing cup of tea, or just plain room temperature water, this dispenser has it covered, making it ideal for families and busy professionals alike.

The VWD8956BLS incorporates a child safety lock for the hot water tap, which is particularly useful in households with young children. This feature prevents accidental burns or spills, providing peace of mind to parents. Additionally, the unit is designed with a high-efficiency compressor, ensuring that the water remains cold while consuming minimal energy, making it an eco-friendly choice.

In terms of aesthetics, the VWD8956BLS boasts a stylish black stainless steel finish that enhances its modern appeal. This elegant design allows it to fit seamlessly into a variety of home and office environments, adding a touch of sophistication to any setting. The convenient top-loading design further ensures that users can easily refill the water bottles while monitoring the water level at a glance.

The dispenser is designed for ease of maintenance with its removable drip tray that helps to catch spills and overflow, keeping the surrounding area tidy. Its sturdy construction ensures longevity while providing consistent performance.

Furthermore, the VWD8956BLS utilizes advanced filtration technology that improves water quality by reducing various contaminants and impurities, allowing users to enjoy cleaner, great-tasting water. This feature is vital for maintaining health and wellness in everyday hydration.

In summary, the Greenway Home Products VWD8956BLS is a versatile water dispenser that combines functionality with modern aesthetics. Its triple-temperature capabilities, energy efficiency, safety features, and advanced filtration technology make it an excellent addition to any home or office setting, promoting hydration and wellness with style.