Before you call for service…ge.com

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem	Possible Causes	What To Do

Surface elements will not	Improper cookware	• Use pans which are absolutely flat and match
maintain a rolling boil	being used.	the diameter of the surface element selected.
or cooking is slow

Surface elements do	Cooktop controls	• Check to see the correct control is set for the surface
not work properly	improperly set.	element you are using.

Scratches on cooktop	Incorrect cleaning methods	• Use recommended cleaning procedures. See the
glass surface	being used.	Cleaning the glass cooktop section.

	Cookware with rough bottoms	• To avoid scratches, use the recommended cleaning
	being used or coarse particles	procedures. Make sure bottoms of cookware are clean
	(salt or sand) were between	before use, and use cookware with smooth bottoms.
	the cookware and the surface
	of the cooktop.
	Cookware has been slid
	across the cooktop surface.

Areas of discoloration	Food spillovers not cleaned	• See the Cleaning the glass cooktop section.
on the cooktop	before next use.

	Hot surface on a model	• This is normal. The surface may appear discolored
	with a light-colored glass	when it is hot. This is temporary and will disappear
	cooktop.	as the glass cools.

Plastic melted to	Hot cooktop came into	• See the Glass surface – potential for permanent damage
the surface	contact with plastic placed	section in the Cleaning the glass cooktop section.
	on the hot cooktop.

Pitting (or indentation)	Hot sugar mixture spilled	• Call a qualified technician for replacement.
of the cooktop	on the cooktop.

Frequent cycling	Improper cookware	• Use only flat cookware to minimize cycling.
off and on of	being used.	See the Radiant surface elements section.
surface elements

Unresponsive keypad	Keypad is dirty.	• Clean the keypad.

	A fuse in your home may be	• Replace the fuse or reset the circuit breaker.
	blown or the circuit breaker
	tripped.

Pan detection/sizing	Improper cookware	• Use a flat, metallic pan that is 4.0″ or larger.
not working properly	being used.

	Pan is improperly placed.	• Make sure the pan is centered on the corresponding
		surface element.

	Cooktop control	• Check to see that the control is set properly.
	improperly set.

Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Consumer Support

PP980, PP950 specifications

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