GE JGP656 installation instructions Before You Call For Service…

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Before You Call For Service…

Troubleshooting Tips

Save time and money! Review the chart on this page first and you may not need to call for service.

Problem	Possible Causes	What To Do

Burners have yellow or	The combustion quality of	• Use the illustrations below to determine if your burner
yellow-tipped flames	burner flames needs to be	flames are normal. If burner flames look like A, call for
	determined visually.	service. Normal burner flames should look like B or C,
		depending on the type of gas you use. With LP gas, some
		yellow tipping on outer cones is normal.

A–Yellow flames	B–Yellow tips	C–Soft blue flames
Call for service	on outer cones	Normal for natural
	Normal for LP gas	gas

	Burner parts not replaced	•	See Care and cleaning of the cooktop section.
	correctly.

Control knobs	Controls improperly set.	•	To turn from the OFF position, push the knob in
will not turn			and then turn. The knob can only be turned in a
			counterclockwise direction. When the knob is at any
			other position, it can be turned in either direction
			without being pushed in.

Burners do not light	Plug on cooktop is not	•	Make sure electrical plug is plugged into a live, properly
	completely inserted in the		grounded outlet.
	electrical outlet.

	Gas supply not connected	•	See the Installation Instructions section.
	or turned on.

	A fuse in your home may be	•	Replace the fuse or reset the circuit breaker.
	blown or the circuit breaker
	tripped.

	Igniter orifice in burner body	•	Remove the obstruction.
	may be clogged.

	Burner parts not replaced	•	See the Care and cleaning of the cooktop section.
	correctly.

	Hole in burner top behind	•	Use a small sewing needle to unplug.
	the igniter may be clogged.

Ticking sound persists	Be sure the knob is in the	•	Remove knob by pulling it straight off the stem and
after burner is turned off	OFF position.		check the bottom of the knob for any build-up of soil.

Burner flames very	Improper air to gas ratio.	•	If cooktop is connected to LP gas, contact the person
large or yellow			who installed your cooktop or made the conversion.

Fan does not work	The vent is not fully extended. •		See the Installation Instructions section.

	The fan control knob is	•	Turn knob in clockwise direction to turn fan on.
	improperly set.

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Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Customer Service

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Contents GE Appliances What to do if YOU Smell GAS Two easy ways to register your appliance GE & You, a Service PartnershipImportant Safety Notice Safety Surface Burners Cook Meat and Poultry THOROUGHLY… Feature Index Explained Features of your cooktopHow to Light a Burner Using your cooktopSimmer and Power Burners How to Select Flame SizeCookware Wok This WayStove Top Grills Cooktop vent system How to Operate the Vent SystemRaising or Lowering the Vent Glass Cooktop Care and cleaning of the cooktopGrease Filters Control KnobsBurner Caps Burner HeadsBurner Grates Parts List Installation instructionsIf You Smell Gas Tools and Parts NeededDimensions and Clearances Important Safety InstructionsCut the Opening Preparing the CountertopVenting Options Installation of the downdraft systemOptional Kits Flexible ducting Duct FittingsDo not use flexible plastic ducting Gas Supply Electrical Supply Power Supply LocationsImportant Please read carefully Step Install the Ductwork Step Install Downdraft VentStep Install the Cooktop Step Install the Pressure RegulatorStep Electrical Connections Step Connect PowerStep Assemble Burners, Check Ignition Step Install Filters, Check Operation of DowndraftCheck for proper ignition Before You Call For Service… Customer Service Safety Instructions Customer Service We’ll Cover Any Appliance. Anywhere. Anytime Consumer Product Ownership Registration GE Will Replace, At No Charge To You GE Gas Cooktop WarrantyWhat GE Will Not Cover One YearGE Answer Center Service Telephone Numbers