GE HDA3400, HDA2000, HDA1000 Before you call for service…, Problem Possible Causes What To Do

Before you call for service… Hotpoint.com

Troubleshooting Tips

Save time and money! Review the charts on the following pages, or visit Hotpoint.com. You may not need to call for service.

Problem	Possible Causes	What To Do
Dishwasher	Fuse is blown, or the	• Replace fuse or reset circuit breaker. Remove any other appliances
won’t run	circuit breaker tripped	from the circuit.
Noise	Some of the sounds	• Soft food disposal shredding action.
	you’ll hear are normal	• Drain valve opening to pump water out.
		• Timer control as cycle progresses.
		• Detergent cup opening.
		• The motor stopping during the drying period.
	Utensils are not secure	• Make sure everything is secured in dishwasher.
	in the rack or something
	small has dropped into
	the rack
	Motor hums	• Dishwasher has not been used on a regular basis. If you do not use
		your dishwasher often, set it to fill and pump out once every week.
		This will help keep the seal moist and the garbage disposer clear.
Water standing in	This is normal	• A small amount of clean water around the outlet on the tub bottom
the bottom of the tub		at the back of the tub keeps the water seal lubricated.
Water won’t pump	Drain is clogged	• If you have an air gap, clean it.
out of the tub		• Check to see if your kitchen sink is draining well. If not, you may need
		a plumber.
		• If the dishwasher drains into a disposer, run disposer clear.
Suds in the tub	Correct detergent	• Use only automatic dishwasher detergents to avoid sudsing. Cascade®,
	wasn’t used	Cascade® Complete and Electrasol® Automatic Dishwashing
		Detergents have been approved for use in all GE dishwashers.
		• To remove suds from the tub, open the dishwasher and let suds
		evaporate. Add 1 gallon of cold water to the tub. Close and latch the
		dishwasher. Pump out water by slowly turning the Dial until a drain
		period is reached. Repeat if necessary.
	Rinse agent	• Always wipe up rinse agent spills immediately.
	was spilled
Stained tub interior	Detergent with	• Some detergents contain colorant (pigment or dyes) that will discolor
	colorant was used	the tub interior with extended use. Check the detergent cup for signs
		of any discoloration. If cup is discolored, change to detergent without
		any colorant. Cascade®, Cascade® Complete and Electrasol®
		Automatic Dishwashing Detergents have been approved for use
		in all GE dishwashers.
	Some tomato-based	• Use of the RINSE ONLY cycle (on some models) after adding the dish to
	foods can stain	the load can decrease the level of staining.
Dishes don’t dry	Low inlet water	• Make sure inlet water temperature is correct.
	temperature
	Rinse agent dispenser	• Check the rinse agent dispenser.
	is empty

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