GE GHDA690P, GHDA696P owner manual Before you call for service…

Before you call for service… ge.com

Troubleshooting Tips

Save time and money! Review the charts on the following pages, or visit ge.com. You may not need to call for service.

Problem	Possible Causes	What To Do
Dishes and flatware	Low inlet water temperature	• Make sure inlet water temperature is correct (see page 6). Turn on
not clean			the hot water faucet nearest the dishwasher, let run until the water
			temperature stops rising. Then start the dishwasher and turn off
			the faucet. This insures the entering water is hot.
	Water pressure is temporarily low • Turn on a faucet. Is water coming out more slowly than usual?
			If so, wait until pressure is normal before using your dishwasher.
	Air gap or disposer is clogged	• Clean the air gap or flush the disposer.
	Improper rack loading	• Make sure large dishware does not block the detergent dispenser
			or the wash arms. See the Loading the dishwasher racks section.
	No air gap or high drain loop	• Verify that you have an air gap or a high drain loop. Refer to
			the Installation Instructions.
Spots and filming	Extremely hard water	•	Use Jet-Dry® or Cascade Crystal Clear® rinse agents to remove spots and
on glasses and			prevent new film buildup.
	Low inlet water temperature
flatware		•	To remove stubborn spots and pre-existing film from glassware:
	Overloading the dishwasher
		1	Remove all metal utensils from the dishwasher.
	Improper loading
	Old or damp powder detergent	2	Do not add detergent.
	Rinse agent dispenser empty	3	Select the POTS & PANS cycle.
	Too little detergent	4	Start the dishwasher and allow to run for 18 to 22 minutes. Dishwasher
			will now be in the main wash.
		5 Open the door and pour 2 cups (500 ml) of white vinegar into the
			bottom of the dishwasher.
		6	Close the door and allow to complete the cycle. If vinegar rinse doesn’t
			work: Repeat as above, except use 1/4 cup (60 ml) of citric acid crystals
			instead of vinegar.
Cloudiness on	Combination of soft water and	•	This is called etching and is permanent. To prevent this from happening,
glassware	too much detergent		use less detergent if you have soft water. Wash glassware in the shortest
			cycle that will get them clean.
	Water temperature entering	•	This could be etching. Lower the water heater temperature.
	the dishwasher exceeds 150°F
Suds in the tub	Correct detergent	•	Use only automatic dishwasher detergents to avoid sudsing.
	wasn’t used		Cascade® and Electrasol® Automatic Dishwashing Detergents
			have been approved for use in all GE dishwashers.
		•	To remove suds from the tub, open the dishwasher and let
			suds dissipate. Close and latch the dishwasher. Pump out water
			by touching the START/RESET pad once; then 30 seconds later,
			touch the START/RESET pad again. Repeat if necessary.
	Rinse agent was spilled	•	Always wipe up rinse agent spills immediately.

11

Safety Instructions

Operating Instructions

Troubleshooting Tips

Consumer Support