Bose BA1, AE2W, AE2 White manual Troubleshooting, Reattaching earcup cushions, Problem What to do

Reference

Reattaching earcup cushions

The earcup cushions are held in place by a mounting flange which snaps under eight small tabs located around the inside rim of each earcup. If an earcup cushion becomes partially or completely detached, push the mounting flange of the earcup cushion back into the earcup. Using your finger or thumb, press around the edge of the mounting flange, making sure it snaps in place all the way around the earcup.

Troubleshooting

Problem	What to do
The headphones do not charge	•	When charging, make sure both ends of the USB cable are firmly connected.
	•	If you are using a power outlet, be sure the power supply is securely plugged in and the outlet is working.
	•	If you are using your computer, be sure the computer is plugged in and the USB port is powered.
	•	If solid red Indicator appears, the headphone temperature is too hot or cold. Return to room temperature
		conditions before charging.
	•	Turn headphone on and then off. Disconnect and reconnect the USB charging cable.
The headphones and the Bluetooth	•	Make sure the headphones are not connected to the charger and the power switch is on.
device do not pair	•	Turn the device off, then on again.
	•	Turn on the Bluetooth feature on the device.
	•	Turn off the Bluetooth feature on any other device that is paired with the headphones.
	•	Clear the paired device list from the headphones by pressing and holding Multi-function and Volume -
		for 10 seconds.
	•	See “To pair the headphones with your device” on page 6.
	•	Try pairing with a different device to ensure the headphones are working properly.
The headphones and the Bluetooth	•	Make sure the headphones are not connected to the charger and the power switch is on.
device do not connect	•	Make sure the Bluetooth feature on the device is on.
	•	Make sure the headphones are within range of the device: up to 33 feet (10 m).
	•	Turn off the Bluetooth feature on any other device that is paired with the headphones
	•	Turn the headphones off, then on again, the headphones should automatically connect to the device. If it
		does not automatically reconnect, select “Bose AE2w” in the device’s pairing list.
	•	Power the device off, then on again.
	•	Try connecting to a different paired device to be sure the headphones are working properly.
No audio or poor audio quality from a	•	Make sure the streaming audio source is on and playing.
streaming audio source/application	•	Make sure the audio device supports A2DP audio streaming.
	•	Try another streaming audio source/application or try another track.
	•	Make sure the device’s Bluetooth volume is turned up and not muted.
	•	Move the device closer to the headphones (33 feet or 10 m).
	•	Move the device and headphones away from any device that could cause interference, such as another
		Bluetooth device, cordless phones, a microwave oven, or a wireless computer network router.
	•	Reduce the number of applications that are running on your device. Disabling Wi-Fi functionality on the
		device may also improve audio quality.
No audio or poor audio quality from a	•	If using a Bluetooth device, ensure that the control module is firmly connected to the headphones.
connected device	•	If using the 3.5 mm audio cable, ensure both ends of the audio cable are firmly seated.
	•	Try another music application or try another track.
	•	Try a different audio device.
	•	Make sure both ear cushions are firmly secured.
Audio does not match video	•	Try another streaming audio device or application or try another track. Some delay is expected from
		some sources or applications.
Mis-shaped cushion	•	The high-density earcup foam will regain its shape after a few minutes in a neutral position.

English - 11