Alert codes 21
Individual burner codes
Alert code | Possible causes | What to do |
The pan is too heavy for the pan supports to lift.
The pan support pins are stuck in the down position because of spilled food.
2 bars
The pan supports are stuck in the up position.
Remove the pan, let the pan supports rise up, and then place the pan back on the pan supports.
Try to remove the food with a damp, soapy, soft cloth.
If you cannot remove the food, then call your Authorised Service Centre or Customer Care.
Clean the pan supports as described in the ‘Care and cleaning’ section.
If the pan supports will not lower after cleaning, call your Authorised Service Centre or Customer Care.
The burner has extremely overheated. (This only happens after very long use at maximum temperatures.)
Wait for the cooktop to cool down. Once the code has disappeared, you can use your burner again.
3 bars
No gas. | Check your gas supply, then turn the |
| cooktop off and on again. If you have |
| checked your gas supply and the |
| cooktop displays this code again, call |
| your Authorised Service Centre. |
Draughts from an open window or other ventilation are causing the burner to go out on low settings.
4 bars
Food on the igniter.
The cooktop continuously monitors each burner to make sure the flame does not go out, and relights it if it does. If the system cannot relight a burner, it shuts off the gas, and displays this code. Call your Authorised Service Centre or Customer Care.
Call your Authorised Service Centre or Customer Care.