Before Calling For Service
Refrigerator does not operate.
•Confirm freezer control is on.
•Confirm refrigerator is plugged in.
•Check fuse or circuit breaker. Plug in another item at that wall outlet.
•Wait 40 minutes to see if refrigerator restarts. If freezer control is on, lights work but 2 fans and compressor are not operating, refrigerator may be in defrost cycle.
Refrigerator still won’t operate.
•Unplug refrigerator. Transfer food to another unit or place dry ice in freezer section to preserve food. Warranty does not cover food loss. Check warranty certificate for specific coverage.
Food temperature appears too warm.
•See above sections.
•Allow time for recently added warm food to reach refrigerator or freezer temperature.
•Check gaskets for proper seal.
•Clean condenser coils.
•Adjust refrigerator and/or freezer control.
•Confirm rear air grille is not blocked. Rear air grille is located behind left Garden Fresh™ crisper.
Chiller Fresh™ system temperature is too warm.
•Slide Chiller Fresh™ control to colder setting.
•Adjust freezer control to colder setting.
Food temperature is too cold.
•Clean condenser coils.
•Adjust refrigerator control.
•Adjust freezer control to warmer setting. Allow several hours for temperature to adjust.
Refrigerator runs too frequently.
•It may be normal to maintain constant temperature.
•Doors may have been opened frequently or for an extended period of time.
•Allow time for recently added warm food to reach refrigerator or freezer temperature.
•Clean condenser coils.
•Adjust freezer control.
•Check gaskets for proper seal.
Water droplets form on inside of refrigerator.
•It is normal during high humidity periods or if doors have been opened frequently.
Water droplets form on outside of refrigerator.
•Check door gaskets for proper seal.
•Turn exterior moisture control switch ON.
Garden Fresh™ crispers or Chiller Fresh™ system does not close freely.
•Check for a package which may prevent drawer from closing properly.
•Confirm drawer is in proper position.
•Clean drawer channels with warm, soapy water. Rinse and dry thoroughly.
•Apply a thin layer of petroleum jelly to drawer channels.
•Confirm refrigerator is level.
Refrigerator has an odor.
•See Odor Removal instructions in Care and Cleaning section.
Refrigerator or ice maker make unfamiliar sounds or seems too loud.
•It may be normal. See Normal Operating Sounds section.
Ice maker is not producing ice.
•Confirm ice maker arm is down.
•Confirm household water supply is reaching water valve.
•Confirm ice maker wiring harness is completely inserted into proper holes.
•Check for kinks in copper or plastic tubing. Remove kinks or replace tubing.
•Check electrical connections to water valve coil and connector block on refrigerator cabinet.
•Confirm freezer section is operating at proper temperature.
Ice cubes have an odor.
•See Odor Removal instructions in Care and Cleaning section.
•Discard ice and clean ice bucket or trays more frequently. Ice cubes are porous and absorb odors easily.
Ice cubes stick together or ‘shrink’.
•Empty ice cube bucket or trays more frequently. If used infrequently, ice cubes may stick together or shrink.
Ice forms in inlet tube to ice maker.
•Check water pressure. Low water pressure will cause valve to leak.
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