LG Electronics MFL62184416 owner manual Using Smart Diagnosis

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44SMART DIAGNOSIS

ENGLISH

SMART DIAGNOSIS

Should you experience any problems with your refrigerator, it has the capability of transmitting data via your telephone to the LG service center. This gives you the capability of speaking directly to our trained specialists. The specialist records the data transmitted from your machine and uses it to analyze the issue, providing a fast and effective diagnosis.

If you experience problems with your refrigerator, call 1-800-243-0000. Only use the Smart Diagnosis feature when instructed to do so by the LG call center agent. The transmission sounds that you will hear are normal and sound similar to a fax machine.

Smart Diagnosis cannot be activated unless your refrigerator is connected to power. If your refrigerator is unable to turn on, then troubleshooting must be done without using Smart Diagnosis.

Using Smart Diagnosis

First, call 1-800-243-0000. Only use the Smart Diagnosis feature when instructed to do so by the LG call center agent.

1Lock the display. To lock the display, press and hold the Lock button for three seconds. (If the display has been locked for over five minutes, you must deactivate the lock and then reactivate it.)

2Open the right refrigerator door.

3Hold the mouthpiece of your phone in front of the speaker that is located on the right hinge of the refrigerator door, when instructed to do so by the call center.

4Press and hold the Freezer Temperature button for three seconds while continuing to hold your phone to the speaker.

5After you hear three beeps, release the Freezer Temperature button.

6Keep the phone in place until the tone transmission has finished. This takes about 15 seconds, and the display will count down the time. Once the countdown is over and the tones have stopped, resume your conversation with the specialist, who will then be able to assist you in using the information transmitted for analysis.

NOTE

yFor best results, do not move the phone while the tones are being transmitted.

yIf the call center agent is not able to get an accurate recording of the data, you may be asked to try again.

NOTE

yCall quality differences by region may affect the function.

yUse the home telephone for better communication performance, resulting in better service.

yBad call quality may result in poor data transmission from your phone to the machine, which could cause Smart Diagnosis to not work properly.

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Contents French Door Refrigerator Table of Contents Product Features Filtered Water and ICE DispenserImportant Safety Instructions Read ALL Instructions Before Using the ApplianceRead ALL Instructions Before Using the Appliance Maintenance Yy Close the door carefully when children are aroundComponents Refrigerator ExteriorRefrigerator Interior Installation Installation OverviewSpecifications Flooring Unpacking Your RefrigeratorChoosing the Proper Location Ambient Temperature Measuring the ClearancesRemoving the Handles Assembling the HandlesWater supply is connected to Removing/Assembling the Doors and DrawersRemoving the Left Refrigerator Door English Removing the Right Refrigerator DoorConnect the wire harness Assembling the Right Refrigerator DoorTighten the cover screw Door onto the middle hinge pin asOn the top case and pull it through Assembling the Left RefrigeratorPush the water supply tube into the hole Removing the Freezer Drawers YyDo not sit or stand on the freezer drawerEnglish Assembling the Freezer Drawers Lower the door into final positionConnecting the Water Line Yy Power drillBefore You Begin Water PressureYy Shutoff valve to Connect to the cold water line. The shutoffValve. Make sure the tubing is fully inserted Into the valve. Tighten the compressionNut securely Commonwealth of MassachusettsTerminal of the power plug GroundingArrange the coil of tubing so that it Does not vibrate against the backDoor Alignment Leveling and Door AlignmentLeveling HOW to USE Before useIce Selection Control Panel FeaturesControl Panel Change Filter In-Door Ice Bin Assembling the In-Door Ice BinDetaching the In-Door Ice Bin Gently pull the handle to open the ice compartmentAutomatic Icemaker Turning the Automatic Icekamer On or OffPreparing For Vacation When You Should Turn Icemaker OffNormal Sounds You May Hear Using the Dispenser Cleaning the Dispenser StandIce and Water Dispenser DispenserStoring Food Food Preservation LocationFood Storage Tips Storing Frozen FoodHumidity Controlled Crisper and Glide’N’Serve Humidity Controlled CrisperGlide’N’Serve Yy Bread wrappersDetaching and Assembling the Storage Bins Glide’N’Serve and Humidity Controlled CrisperTo Remove the Glass Door BinsAdjusting the Refrigerator Shelves Using the Folding ShelfDetaching the Shelf Assembling the ShelfYy Hand wash, rinse and dry all surfaces thoroughly MaintenanceCleaning Replacing the Fresh Air Filter Remove the Old FilterReplacement water Replacing the Water FilterInto position and close Filter cartridge is notPerformance Data Sheet Model LG ADQ36006101-SUse Replacement Cartridge ADQ36006101Service Flow Installation and use of this systemDamage due to water leakage Water SupplyEnglish Using Smart Diagnosis Smart DiagnosisTroubleshooting Problem Possible Causes SolutionsProblem Possible Causes Troubleshooting section Food is freezing Food with high water contentIf the temperature is too cold, adjust the control Open section in the Troubleshooting sectionWhen the ice cubes are smaller than normal Moved during installation or cleaning resultingThis is normal for food items with a high water Low house water supplyIce Unit from maintaining the set temperature Recommended temperature for the freezerIcemaker is not Doors are opened often or for Making enough Long periods of timeTo reach the desired temperature and for Infrequent use of the ice dispenser will causeCubes to stick together over time, which Will prevent them from properly dispensingDispenser panel is locked Dispenser is not set forWater dispensing Panel to dispense waterWater filter may need to be installed to Or odor Such as sulfur Eliminate taste and odor problemsTaste in all water supplies Discard the first few batches of ice to avoidProper operation Back cannot vibrate against any wall orOr wall, some of the normal Cabinet Sound DrippingClean the gaskets and the surfaces that they Refrigerator Leveling legs are not adjustedFor more information Vacuum. If the door is hard to open, wait oneWarranty USA Sealed System RefrigeratorLinear Compressor One 1 year fromThis Limited Warranty does not Cover Warranty Canada Refrigerator Sealed System Linear Compressor FreezerEnglish Page Page LG Customer Information Center
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