TROUBLESHOOTING
Questions and Answers
Operation
Question | Answer | 
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Why is the oven light not on during  | There may be several reasons why the oven light is not on.  | 
cooking?  | Have you:  | 
  | • Set a cook time?  | 
  | • Touched START?  | 
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Why does steam come out of the air  | Steam is normally produced during cooking. The microwave oven  | 
exhaust vent?  | has been designed to vent this steam.  | 
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Will the microwave oven be damaged if it  | Yes. Never operate the oven empty or without the glass turntable.  | 
operates empty?  | 
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Does microwave energy pass through the  | No. The metal screen bounces the energy back to the oven cavity.  | 
viewing screen in the door?  | The holes (or ports) allow only light to pass through. They do not  | 
  | let microwave energy pass through.  | 
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Why does a tone sound when a pad on the  | The tone tells you that the setting has been entered.  | 
control panel is touched?  | 
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Can my microwave oven be damaged if  | Like any other cooking appliance, it is possible to overcook food  | 
food is cooked for too long?  | to the point that the food creates smoke and even possibly fire  | 
  | and damage to the inside of the oven. It is always best to be near  | 
  | the oven while you are cooking.  | 
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When the oven is plugged into wall outlet  | The microcomputer controlling your oven may temporarily  | 
for the first time, it might not work properly.  | become scrambled and fail to function as programmed when you  | 
What is wrong?  | plug in for the first time or when power resumes after a power  | 
  | interruption. Unplug the oven from the   | 
  | and then plug it back in to reset the microcomputer.  | 
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Why do I see light reflection around the  | This light is from the oven light which is located between the  | 
outer case?  | oven cavity and the outer wall of the oven.  | 
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What are the various sounds I hear when  | The clicking sound is caused by a mechanical switch turning the  | 
the microwave oven is operating?  | microwave oven’s magnetron ON and OFF.  | 
  | The heavy hum and clunk is from the change in power the  | 
  | magnetron draws as it is turned ON and OFF by a mechanical  | 
  | switch. The change in blower speed is from the change in line  | 
  | voltage caused by the magnetron being turned ON and OFF.  | 
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Food
Question  | Answer  | 
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What is wrong when baked foods have a  | A hard, dry, brown spot indicates overcooking. Shorten the  | 
hard, dry, brown spot?  | cooking or reheating time.  | 
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Why do eggs sometimes pop?  | When baking, frying, or poaching eggs, the yolk may pop due to  | 
  | steam   | 
  | simply pierce the yolk before cooking.  | 
  | CAUTION: Never microwave eggs in the shell.  | 
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