TROUBLESHOOTING 
TROUBLESHOOTING INFORMATION
If your Fridge Freezer is not operating as expected, you may find a simple solution listed in the
table below.
If your Fridge Freezer has developed a fault not covered in this manual, please contact the Servis
helpdesk.
Fault | Possible Cause | Solution | |
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Your Fridge Freezer does not | It is switched off at the | Check that your Fridge | |
operate. | mains. | Freezer is plugged in and | |
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| turned on at the mains. |
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Your Fridge Freezer does not | The thermostat is set too | Turn the thermostat to a | |
get cold enough. | low. | higher value. (A setting of | |
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| 6 will provide the lowest |
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| temperature). |
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| The doors are opened and | Try to reduce the number of |
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| closed too frequently. | times the doors are opened |
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| and closed. |
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| The door seals are faulty. | Contact Servis. |
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| The refrigerator compartment | Check that there is enough |
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| is overfilled. | space between items to |
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| allow air circulation. |
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| Make sure that no items |
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| are food are blocking the air |
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| vents. |
| T: 0800 0124 382 |
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23 |
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Fault | Possible Cause | Solution | |
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Food in the Freezer | The thermostat setting may | Put the thermostat on a lower | |
compartment is colder than | be too high. | setting. | |
necessary. |
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Your Fridge Freezer is noisy. | Your Fridge Freezer may not | Adjust the feet to level your | |
| be level. | Fridge Freezer. See page 13. | |
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| Please note that certain noises may heard from your Fridge | ||
| Freezer during use. They are perfectly normal from a frost | ||
| free Fridge Freezer and are not damaging your Fridge Freezer. | ||
| Contact the Servis helpdesk if you have any concerns. | ||
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There is moisture on the inner | The doors are opened and | Try to reduce the number of | |
parts of your Fridge Freezer. | closed too frequently. | times the doors are opened | |
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| and closed. | |
The doors do not close | Items of food may prevent | Make sure that the doors are | |
properly. | them from closing. | free from obstruction. | |
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| The shelves and drawers are | Check that the shelves are | |
| not correctly in position. | drawers are properly placed | |
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| in position. | |
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| The door seal is damaged. | Contact the Servis helpdesk. | |
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| Your Fridge Freezer is not | Adjust the feet to level your | |
| level. | Fridge Freezer. See page 13. | |
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| T: 0800 0124 382 |
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| 24 | |
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