This document sets out the terms and conditions of product warranties for Electrolux branded appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should you require service for your Electrolux appliance.
General Terms and Conditions
1.In this warranty
(a)‘Electrolux’ means Electrolux Home Products Pty Ltd ABN 51 004 762 341 in respect of Appliances purchased in Australia and Electrolux (NZ) Limited in respect of Appliances purchased in New Zealand;
(b)‘Appliance’ means any Electrolux product purchased by you accompanied by this document;
(c)‘Warranty Period’ means
(i)where you use the Appliance for personal, domestic or household purposes in Australia the period of ‘24’ months and in New Zealand the period of ‘24’ months;
(ii)where you use the Appliance for commercial purposes, in Australia the period of ‘3’ months and in New Zealand the period of ‘3’ months, (if the period stated is 0 months you are not covered by this product warranty) following the date of original purchase of the Appliance;
(d)‘you’ means the purchaser of the Appliance not having purchased the appliance for re-sale, and ‘your’ has a corresponding meaning.
2.This warranty only applies to Appliances purchased and used in Australia or
New Zealand and is in addition to (and does not exclude, restrict, or modify in any way) any non-excludable statutory warranties in Australia or New Zealand.
3.Electrolux warrants that, when dispatched from an Electrolux warehouse, the Appliance is free from defects in materials and workmanship for the Warranty Period.
4.During the Warranty Period Electrolux or its Authorised Service Centre will, at no extra charge if your appliance is readily accessible without special equipment, and subject to these terms and conditions, repair or replace any parts which it considers to be defective. You agree that any replaced Appliances or parts become the property of Electrolux. This warranty does not apply to light globes, batteries, filters or similar perishable parts.
5.Parts and Appliances not supplied by Electrolux are not covered by this warranty.
6.Where you are within an Electrolux service area, this warranty covers the cost of transport of the Appliance to and from Authorised Service Centres of Electrolux and travelling costs for representatives of the Authorised Service Centre to and from your home or business. If you are outside an Electrolux service area, you will bear these costs. For information about whether you are within an Electrolux service area, please phone 13 13 49 in Australia, or 0800 10 66 10 in
New Zealand.
7.Proof of purchase is required before you can make a claim under this warranty.
8.You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. Electrolux is not liable in the following situations (which are not exhaustive):
(a)The Appliance is damaged by:
(i)accident
(ii)misuse or abuse, including failure to properly maintain or service
(iii)normal wear and tear
(iv)power surges, electrical storm damage or incorrect power supply
(v)incomplete or improper installation
(vi)incorrect, improper or inappropriate operation
(vii)insect or vermin infestation.
(b)The Appliance is modified without authority from Electrolux in writing.
(c)The Appliance’s serial number or warranty seal has been removed or defaced.
(d)The Appliance was serviced or repaired by anyone other than Electrolux or its Authorised Service Centres.
9.This warranty, the contract to which it relates and the relationship between you and Electrolux are governed by the law applicable in the Australian State where the Appliance was purchased or the law applicable in New Zealand if the Appliance was purchased in
New Zealand. Where the Appliance was purchased in New Zealand for business purposes the Consumer Guarantee Act does not apply.
Limitation of Liability
10.To the extent permitted by law:
(a)Electrolux excludes all warranties other than as contained in this document;
(b)Electrolux shall not be liable for any loss or damage whether direct or indirect or consequential arising from your purchase, use or non-use of
the Appliance.
11.Provisions of the Trade Practices Act and State consumer legislation in Australia, and the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act in New Zealand, imply warranties or conditions, or impose obligations, upon Electrolux which cannot be excluded, restricted or modified. To the extent permitted by law, the liability of Electrolux (if any) arising out of or in relation to the Appliance or any services supplied by Electrolux shall be limited (where it is fair and reasonable to do so),:
(a)in the case of Appliances, at its option, to the replacement or repair of the Appliances or the supply of equivalent products or the payment of the cost of replacing the Appliances or having the Appliances repaired or of acquiring equivalent Appliances. Upon being replaced, parts and Appliances become the property of Electrolux; or
(b)in the case of services, at its option, to the supply of the services again or the payment of the cost of having the services re-supplied; and in the case of Appliances or services supplied in New Zealand, loss or damage whether direct or indirect or consequential that is reasonably foreseeable.
Privacy
You acknowledge that in the event that you make a warranty claim it will be necessary for Electrolux and its Authorised Service Centres to exchange information in relation to you to enable Electrolux to meet its obligations under this warranty.
EXTENDED WARRANTIES AND INDEMNITY
Sealed Refrigeration System Warranty
For a further period of three years following the expiry of the Warranty period, Electrolux or its agent will supply replacements for, or at the sole option of Electrolux, repair, all parts it finds defective in the Sealed Refrigeration System which comprises: compressor, condenser, evaporator, dryer and tubing. During this three year period you will pay for the costs of labour (including any call out or service fees), and freight if necessary in replacing defective parts in the Sealed Refrigeration System. You will pay for the costs of transport of the Appliance if further service is required and the costs of parts or repairs to parts other than those included in the Sealed Refrigeration System
Frozen Food indemnity
Subject to the following exclusions, Electrolux will indemnify you for a period of 24 months from the date of purchase of the Appliance against any loss or damage to frozen foodstuffs due to a Sealed Refrigeration System breakdown. This indemnity will be limited to:
(a)in the case of freezers with a capacity of less than 400 litres – AU$150
(b)in the case of freezers with a capacity of 400 litres or more – AU$300 This indemnity does not cover loss or damage to frozen foodstuffs occasioned by:
(a)failure to plug in the freezer to a properly connected power supply or failure to switch on the power point
(b)accidental removal of the plug from the power point or switching off the power supply;
(c)failure to keep the door or lid of the freezer closed
(d)the introduction of abnormal heat loads to the freezer;
(e)failure to observe the operating and installation instructions supplied with the freezer; and
(f)failure to defrost the freezer at recommended intervals on chest freezers or non frost free models
Warranty