Troubleshooting

TROUBLESHOOTING

SERVICE INDICATOR

‘SERVICE’ flashes in control panel display.

tVerify condenser is clean.

tTurn unit off at the control panel, then on. If indicator continues to flash, contact Sub-Zero factory certified service.

UNIT OPERATION

No lights or cooling.

tVerify power is on.

tVerify electrical power to unit and home circuit breaker is on.

No lights.

tDoor may have been left ajar which has disabled lights to eliminate excess heat. If lights are out, close door for one hour. If lights are still out, contact Sub-Zero factory certified service.

tCabinet lighting must be replaced by Sub-Zero factory certified service.

Condensation forms inside unit.

tVerify condenser is clean.

tVerify door is closing properly.

tVerify door has not been left ajar.

tVerify door gasket does not have rips or tears. If it does, contact Sub-Zero factory certified service.

High temperatures, unit runs excessively or unit giving off too much heat.

tVerify condenser is clean.

tVerify door is closing properly.

tVerify door has not been left ajar.

tIncreased ambient temperatures may cause compres- sors to run longer.

tIf temperature display shows 45° and 55°, but is not cooling, unit may be in showroom mode. Contact Sub-Zero Customer Care at 800-222-7820.

ODOR

tUnit should be cleaned before using for the first time. This will clear any odors that may have been trapped during shipping.

SERVICE

tMaintain the quality built into your product by contacting Sub-Zero factory certified service. For the name of the nearest Sub-Zero factory certified service, check the contact & support section of our website, subzero.com or call Sub-Zero customer care at 800-222-7820.

tWhen contacting service, you will need the model and serial number of your unit. Both numbers are listed on the product rating plate. Refer to page 4 for rating plate location.

tFor warranty purposes, you will also need the date of installation and name of your authorized Sub-Zero dealer. This information should be recorded on page 2.

Sub-Zero, Sub-Zero & Design, Dual Refrigeration, Constant Care, The Living Kitchen, Great American Kitchens The Fine Art of Kitchen Design, and Ingredients are registered trade- marks and service marks of Sub-Zero, Inc. Wolf, Wolf & Design, Wolf Gourmet, W & Design and the color red as applied to knobs are registered trademarks and service marks of Wolf Appliance, Inc. (collectively, the “Company Marks.”) All other trademarks or registered trademarks are property of their respective owners in the United States and other countries.

10 Sub-Zero Customer Care 800.222.7820