Dacor EF24RWCZ1SS Warranty and Service, Getting Help, What Is Covered, What Is Not Covered

Warranty and Service

Getting Help

Before you request service, please review the Before You Call for Service section on page 9. If you have performed the checks in the Problem Solution Guide and the problem has not been remedied, please contact us at one of the numbers below. Prior to requesting service, it is helpful to be familiar with the warranty terms and conditions listed in the Warranty section on this page.

For warranty repairs, call:

Dacor Distinctive Service

Phone: (877) 337-3226 (U.S.A. and Canada)

Business Hours: 6:00 a.m. - 4:00 p.m. Pacific Time

For a list of Dacor service agents for non-warranty repairs:

Dacor Customer Service

Phone: (800) 793-0093 (U.S.A. and Canada)

Business Hours: 6:00 a.m. - 5:00 p.m. Pacific Time

Contact us through our web site at:

www.Dacor.com

At Dacor, we believe that our quality of service equals that of our product. Should your experience with our service network or product be different, please contact our Customer Service Team and share your encounter with us. We will do our utmost to resolve the situation for you and deliver on our Dacor promise.

If you need anything clarified, just let us know.

Warranty

What Is Covered

CERTIFICATE OF WARRANTIES

DACOR WINE COOLERS AND BEVERAGE CENTERS

WITHIN THE FIFTY STATES OF THE U.S.A., THE DISTRICT OF COLUMBIA, AND CANADA*:

FULL TWO-YEAR WARRANTY

If your DACOR product fails to function within two years of the original date of purchase, due to a defect in material or workmanship, DACOR will remedy the defect without charge to you or subsequent users. The owner must provide proof of purchase upon request, and have the appliance accessible for service.

*Warranty is null and void if non-CSA approved product is transported from the U.S.

FULL FIVE-YEAR WARRANTY

For five years from the date of original purchase, your DACOR warranty covers all parts and labor to repair or replace

any components that prove to be defective in materials or workmanship in the sealed system. The “sealed system” means only the compressor, condenser, evaporator, drier, and all connecting tubing.

LIMITED 6TH THROUGH 12TH YEAR WARRANTY

From the 6th through 12th year from the date of original purchase, your DACOR warranty covers all parts that prove to be defective in materials or workmanship in the sealed system (parts only).

OUTSIDE THE FIFTY STATES OF THE U.S.A., THE DISTRICT OF COLUMBIA, AND CANADA:

LIMITED TWO YEAR WARRANTY

If your DACOR product fails to function within two years of the original date of purchase, due to a defect in material or workmanship, DACOR will furnish a new part, F.O.B. factory, to replace the defective part. All delivery, installation, and labor costs are the responsibility of the purchaser. The owner must provide proof of purchase, upon request, and have the appliance accessible for service.

LIMITED TWELVE YEAR WARRANTY

If your DACOR product fails to function within twelve years of the original date of purchase, due to a defect in material or workmanship of any components in the sealed system, DACOR will furnish a new part, F.O.B. factory, to replace the defective part. All delivery, installation, and labor costs are the responsibility of the purchaser. The owner must provide proof of purchase, upon request, and have the appliance accessible for service. The “sealed system” means only the compressor, condenser, evaporator, drier, and all connecting tubing.

What Is Not Covered

•Service calls to educate the customer in the proper use and care of the product.

•Failure of the product when used for commercial, business, rental, or any application other than for residential consumer use.

•Replacement of house fuses or fuse boxes, or resetting of circuit breakers.

•Damage to the product caused by accident, fire, flood, or other acts of God.

•Breakage, discoloration or damage to glass, metal surfaces, plastic components, trim, paint, or other cosmetic finish, caused by improper usage or care, abuse, or neglect.

THE REMEDIES PROVIDED FOR IN THE ABOVE EXPRESS WARRANTIES ARE THE SOLE AND EXCLUSIVE REMEDIES. THEREFORE, NO OTHER EXPRESS WARRANTIES ARE MADE, AND OUTSIDE THE FIFTY STATES OF THE UNITED STATES, THE DISTRICT OF COLUMBIA, AND CANADA, ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE, ARE LIMITED IN DURATION TO ONE YEAR FROM THE DATE OF ORIGINAL PURCHASE. IN NO EVENT SHALL DACOR BE LIABLE FOR INCIDENTAL EXPENSE OR CONSEQUENTIAL DAMAGES. NO WARRANTIES, EXPRESS OR IMPLIED, ARE MADE TO ANY BUYER FOR RESALE.

Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitation of inconsequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

10