Whirlpool ETl8AK manual Before calling for assistance

If you need service or assistance,

we suggest you follow these five steps:

1. Before calling for assistance...

Performance problems often result from litile things you can find and fix yourself without tools of any kind.

If your refrigerator will not operate:

l Is the electric cord plugged into a live circuit with proper voltage? [See page 4.)

l Have you checked your home’s main fuses or circuit breaker box?

l Is the Refrigerator Control ON?

If there is a rattling or jingling noise or unfamiliar sounds:

9 Is somethlng on top or behtnd the refrigerator making noise when the refrigerator is running?

l New features on your new refrigerator make new sounds. You may be hearing air flowing from the fans, timer clicks for the defrosting cycle, or defrost water draining in the defrost pan.

If your ice maker will not operate:

l Has the freezer had enough time to get cold? With a new refrigerator, this might take overnight.

l Is the signal arm ON...in the down position?

l Is the water valve turned on? Is water getting to the Ice maker?

If there is water in the defrost pan:

l This is normal in hot, muggy weather. The pan can even be half full Make sure the refrigerator is level so the pan does not overflow.

If the light does not work:

l Have you checked your home’s main fuses or circuit breaker box?

l Is the power supply cord plugged into a live circuit with the proper voltage? (See page 4.)

If a bulb is burned out:

l See instructlons for changing light bulbs on page 7

Use appliance bulbs only

If the motor seems to run too much:

l Is the condenser free of dust ana lint?

l On hot days, or if the room IS warm, the motor naturally runs longer

l If the door has been opened a lot, or if a large amount of food has been put in, the motor will run longer to cool down the interior

Remember: Motor running time depends on different

things; number of door openings, amount of food

stored; temperature of the room, setting of the controls.

Your new refrigerator may be larger than your old one so It has more space to be cooled. It also has a regular freezer instead of a frozen food compartment.

All this means better refrigeration and may require more running time than your old one,

2. If you need assistance?..

Call Whirlpool COOL-LINE’” service assistance tele- phone number. Dial free from anywhere in the U.S.:

l-800-253-1301

and talk with one of our trained consultants. The consul- tants can instruct you in how to obtain satisfactory oper-

ation from your appliance or, if service is necessary, recommend a qualified service company in your area.

3. If you need service5..

Whirlpool has a nationwide network

of franchised TECH-CARE@ service

companies. TECH-CARE service

technicians are trained to fulfill the product warranty and provide after- warranty service, anywhere in the United States. To lo-

cate TECH-CARE service in your area, call our COOL- LINE service assistance telephone number [see Step 2)

or look in yourtelephone directory Yellow Pages under:

SERV,~‘E~‘OM/?kN,ES

XYLSERVICEco

123MAPLE 9999999

4. If you have a problem?..

Call our COOL-LINE service assistance telephone number (see Step 2) and talk with one of our consul- tants, or if you prefer, write to:

Mr. Donald Skinner

Director of Customer Relations

Whirlpool Corporation

2000 M-63

Benton Harbor, MI 49022

5.If you need FSP”

replacement parts?..

FSP”

is a

registered

trademark

of

Whirlpool

Corpora-

tion

for

quality

parts.

Look

for

this

symbol

of

quality

whenever

you

need

a

replacement

part

for

your

Whirlpool

appliance.

FSP

replacement

parts

will

fit

right

and

work

right,

because

they

are

made

to

the

same

exacting

specifications

used

to build

every

new

Whirlpool

appliance.

To locate

FSP replacement

parts

in your

area,

refer

to

Step

3 above

or call

the

Whirlpool

COOL-LINE

service

assistance

number

in

Step

2.

*If you must call or write, please provide: model number, serial number, date of purchase, and a com-

plete description of the problem. This information is needed in order to better respond to your request for assistance.

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