Excessive heat around cookware on cooktop |
| Cooktop cooking results not what expected |
■Is the cookware the proper size?
Use cookware about the same size as the surface cooking area, element or surface burner. Cookware should not extend more than ¹⁄₂" (1.3 cm) outside the cooking area.
■Is the proper cookware being used? See “Cookware” section.
■Is the control knob set to the proper heat level? See “Cooktop Controls” section.
■Is the appliance level?
Level the appliance. See the Installation Instructions.
■On coil element models, is the element inserted properly? See “Coil Elements and Burner Bowls” section.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you use only FSP® replacement parts. FSP® replacement parts will fit right and work right because they are made with the same precision used to build every new WHIRLPOOL® appliance.
To locate FSP® replacement parts in your area, call us or your nearest Whirlpool designated service center.
In the U.S.A.
Call the Whirlpool Customer eXperience Center toll free:
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Installation information.
■Use and maintenance procedures.
■Accessory and repair parts sales.
■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
■Referrals to local dealers, repair parts distributors, and service companies. Whirlpool designated service technicians are trained to fulfill the product warranty and provide after- warranty service, anywhere in the United States.
To locate the Whirlpool designated service company in your area, you can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write to Whirlpool Corporation with any questions or concerns at:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI
Please include a daytime phone number in your correspondence.
Canning Unit Kit
(coil element models)
Order Part Number 242905
Cooktop Protectant
(on ceramic glass models only)
Order Part Number 31463
Cooktop Care Kit
(includes cleaner, protectant, and applicator pads)
Order Part Number 31605
Cooktop Scraper
(ceramic glass models)
Order Part Number 3183488
Order Part Number 31662
Stainless Steel Cleaner & Polish
(stainless steel models)
Order Part Number 31462
Gas Grate and Drip Pan Cleaner
Order Part Number 31617
In Canada
Please call the Whirlpool Canada LP Customer Interaction Centre toll free:
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Use and maintenance procedures.
■Accessory and repair parts sales.
■Referrals to local dealers, repair parts distributors, and service companies. Whirlpool Canada LP designated service technicians are trained to fulfill the product warranty and provide
For further assistance
If you need further assistance, you can write to Whirlpool Canada LP with any questions or concerns at:
Customer Interaction Centre
Whirlpool Canada LP
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
Cooktop Cleaner
(ceramic glass models)
Order Part Number 31464
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