What to do if...
If a fault occurs, before contacting our
| Problem |
| Cause |
| Remedy |
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The appliance is not | • | No water supply. | • | Open the tap. | |
working |
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| • | The appliance does not load | • | Clean the water supply tap filter. |
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| sufficient water. | • | Ensure there are no kinks in the water hose. |
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| • | There is a power failure. | • | Insert the plug into the mains socket. |
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| • Press the Start button. | |
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| • | Close the door. |
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| • Check the domestic circuit fuse. | |
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| • | Starting the selected programme. | • | The programme can be set to “0” to start. |
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If crockery is not | • | Insufficient rinse aid. | • | Increase dosage *. | |
perfectly dry |
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| • | Residual water in cavities. | • | Load crockery at an angle. |
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If crockery is not | • | The water jet does not reach | • | Arrange crockery so that items do not touch each | |
perfectly clean |
| the crockery. |
| other. | |
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| Load crockery upside down. |
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| • | Insufficient detergent. | • | Follow recommended detergent dosage. |
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| • | Unsuitable programme. | • | Select a more intense wash cycle. |
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| • | Spray arms blocked. | • | The spray arms must be able to turn freely. |
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| • | Spray arm nozzles clogged. | • | Remove any impurities obstructing the water flow *. |
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| • | Incorrect detergent/detergent too old. | • | Use a good quality detergent. |
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Sandy or grainy residues | • | Clogged filters. | • | Check filters regularly/if necessary clean *. | |
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| • | Filters incorrectly assembled. | • | Insert the filter correctly *. |
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Colour of plastic parts | • | Tomato/carrot juice,... | • | Depending on the material, if necessary use a | |
faded |
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| detergent with a greater whitening power. | |
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Deposits on crockery |
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• | removable | • | Streaks on the crockery/glasses. | • | Increase the rinse aid dosage *. |
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| • | Streaks on glasses. | • | Reduce the rinse aid dosage *. |
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| • | Layer of salt on crockery/glasses. | • | Close the salt container lid properly *. |
• | not removable | • | Insufficient water softening, | • | Change water hardness setting, if necessary add |
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| calcium deposits. |
| salt *. |
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Opaque glasses/ glasses | • | Cannot be washed in the dishwasher. | • | Use suitable glasses. | |
not sparkling |
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Rust on cutlery | • | Not made of stainless steel. | • | Use suitable cutlery. | |
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Identifying appliance | • | The START indicator lamp flashes. | • | Ensure that the filter assembly is not clogged and | |
faults |
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| if necessary clean it *. | |
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| Start the programme again. Press the Start button for |
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| 2 seconds, until the Start indicator lamp switches |
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| off. Select a new programme and press the Start |
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| button again. |
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| • | Indicator F... (if provided). | • | Call the |
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If after carrying out the above checks the malfunction persists or appears again, turn the appliance off and turn off the water supply tap, then call our
Before contacting our
•The nature of the fault.
•The appliance type and model.
•The service code (the number indicated on the adhesive rating plate) inside the door on the
WH/IV/GB