Troubleshooting

Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.

Nothing will operate

Turntable rotates both directions

■Has a household fuse blown or has the circuit breaker tripped? Replace the fuse or reset the circuit.

■Is the appliance wired properly? See Installation Instructions provided with your oven.

Oven will not operate

■Is the door completely closed? Firmly close door.

■Is a spacer (on some models) attached to the inside of the door?

Remove spacer, then firmly close door.

■Is the electronic oven control set correctly? See “Oven Control” section.

■Is the Child Lock set? See “Child Lock” section.

■Is the Learning Mode activated? See “Learning Mode” section.

■Is the magnetron working properly?

Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking power. If water does not heat, call for service. See “Assistance or Service” section.

Touch screen does not take command, or takes wrong command

■Try using fingertip or fingernail. See “Display/Touch Screen” section.

■This is normal and depends on motor rotation at the beginning of the cycle.

Display shows messages

■Is the display showing “Home”?

There has been a power failure or the clock time has been turned off. See “Clock” section to reset the clock or to turn it on.

■Is the display showing a letter followed by a number? Press the cancel pad/button to clear the message. If it reappears, call for service. See “Assistance or Service” section.

Display shows time countdown, but is not operating

■Is the Timer in use? See “Timer” section.

■Is the Learning Mode in use? See “Learning Mode” section.

Tones are not sounding

■Are tones turned off? See “Tones” section.

Steam is coming from the vent grille

■Some steam is normal.

Oven door looks wavy

■This is normal and will not affect performance.

Turntable will not operate

■Is the turntable properly in place?

Make sure turntable is correct side up and is sitting securely on the turntable support.

■Is the turntable support operating properly?

Remove turntable. Remove and replace turntable support. Replace turntable. Place 1 cup (250 mL) of water on turntable, then restart oven. If it still is not working, call for service. See “Assistance or Service” section. Do not operate the oven without turntable and turntable support working properly.

Fan running slower than usual

■Has the oven been stored in a cold area?

The fan will run slower until the oven warms up to normal room temperature.

Cooking times seem too long

■Is the cooking power set properly? See “Cooking Power” section.

■Are large amounts of food being heated?

Larger amounts of food need longer cooking times.

■Is the incoming voltage less than specified in “Microwave Oven Safety?”

Have a qualified electrician check the electrical system in the home.