Something not working, Service and Spare Parts

Something not working

If the oven is not working correctly, please carry out the following checks, before contacting your local Service Centre. IMPORTANT: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.

	SYMPTOM	SOLUTION
	ν The oven does not come on	υ Check the oven is in manual operation and that both
		acookingfunctionandtemperaturehavebeenselected.
		υ Check the oven is wired in properly, and the socket
		switch or the switch from the mains supply to the oven
		are ON.

	ν The oven temperature light does not come on	υ Select a temperature with the thermostat control knob
	ν The oven temperature light does not come on	υ Select a function with the oven function control knob.
		υ Select a function with the oven function control knob.

	ν The oven light does not come on	υ Select a function with the oven function control knob
	ν The oven light does not come on	υ Check the light bulb, and replace it if necessary (see
		υ Check the light bulb, and replace it if necessary (see
		"Replacing the Oven Light")

	ν It takes too long to finish the dishes, or they are	υ The temperature may need adjusting
	cooked too fast.	υ Refer to the contents of this booklet, especially to the
		chapter “Using the Oven”.

	ν Steam and condensation settle on the food and the	υ Leave dishes inside the oven no longer than 15-20
	ovencavity.	minutes after the cooking is completed.

	ν The electronic programmer does not work	υ Check the instructions for the timer.

	ν The oven fan is noisy	υ Check that shelves and bakeware are not vibrating in
		contact with the oven back panel.

Service and Spare Parts

In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local Service Force Centre by telephoning:

0870 5 929929

Your telephone call will be automatically routed to the Service Force Centre covering your post code area.

For the address of your local Service Force Centre and further information about Service Force, please visit the website at www.serviceforce.co.uk

Before calling out an engineer, please ensure you have read the details under the heading “Something Not Working.”

When you contact the Service Force Centre you will need to give the following details:

1.Your name, address and post code

2.Your telephone number

3.Clear and concise details of the fault

4.The model and serial number of the appliance (found on the rating plate)

5.The purchase date

Please note that a valid purchase receipt or guarantee documentation is required for in- guarantee service calls.