Zanussi ZENB 2725 manual Something not Working, Service and Spare Parts, Customer Care Department

SOMETHING NOT WORKING

Before contacting your local Service Force Centre, check the following points:

Important: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation a charge will be made, even if the appliance is under guarantee.

Symptom	Solution
No power to the appliance	Check there is power at the socket.
	Check there is not a power cut by checking the
	household lights.
	Check the fuse has not blown.
The light does not come on	Ensure that the bulb is correctly fitted.
	Replace the bulb if it has blown.
	Check the door light switch is not jammed.
The temperature in the fridge or freezer section is	Check the thermostat control knob at the top of the
too high	appliance is turned to the correct setting relative to
	ambient conditions.
	Check the ambient temperature is within the
	appliance’s operating limits, please refer to the
	installation section in this instruction book.
	Relocate the appliance if necessary.
The freezer door will not open	Has door just been opened? If so leave for a few
	minutes to allow the air pressure to equalise.
The compressor runs continously	Adjust the thermostat control knob to give correct
	temperature control. See “Setting the temperature”.
	Check that the doors are closed.
	Large quantities of food have recently been placed in
	the cabinet and/or door is frequently opened.
	Check that air vents are not obstructed.
Noise	Refer to normal operating sounds.

If, after the above checks, there is still a fault, call your local Service Force Centre.

In-guarantee customers should ensure that the above checks have been made as the engineer will make a charge if the fault is not a mechanical or electrical breakdown.

Please note that proof of purchase is required for any in-guarantee service calls.

SERVICE AND SPARE PARTS

In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local Service Force Centre by telephoning:-

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Your telephone call will be automatically routed to the Service Force Centre covering your post code area.

For the address of your local Service Force Centre and further information about Service Force, please visit the website at www.serviceforce.co.uk

For Customer Service in Ireland please contact us at the address below: Zanussi-Electrolux

Electrolux Group (Irl) Ltd

Long Mile Road

Dublin 12

Republic of Ireland

Telephone : +353 (0)1 4090751

Email: service.eid@electrolux.ie

Before calling out an engineer, please ensure you have read the details under the heading ‘Something Not Working?

When you contact the Service Force Centre you will need to give the following details:

1.Your name, address and post code

2.Your telephone number

3.Clear and concise details of the fault

4.The model and serial number of the appliance (found on the rating plate)

5.The purchase date

Please note that a valid purchase receipt or guarantee documentation is required for in-guarantee service calls.

CUSTOMER CARE DEPARTMENT

For general enquiries concerning your Zanussi-Electrolux appliance or for further information on Zanussi-Electrolux products, please contact our Customer Care Department by letter or telephone at the address below or visit our website at www.zanussi-electrolux.co.uk

Customer Care Department

Zanussi-Electrolux

55-77 High Street

Slough

Berkshire

SL1 1DZ

Tel: 08705 727 727 (*)

* calls to this number may be recorded for training purposes.

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