Something Not Working, Service and Spare Parts

Something Not Working

If the appliance is not working correctly, please carry out the following checks before contacting your local Zanussi Service Force Centre.

Problem	Possible Cause	Solution

No power to the	No power at the socket.	Check there is power at the socket.
appliance	There is a power cut.	Check there is not a power cut by checking the
	There is a power cut.	Check there is not a power cut by checking the
		household lights.
	The fuse has blown.	Check the fuse has not blown.
	Thermostat control knob is set at „0“.	Check the thermostat control knob setting.

The temperature in the	The appliance is located in an unsuitable position.	Check the ambient temperature is within the
appliance is too high		appliances operating limits of 16 °C to 32 °C.
	The thermostat control is set too low.	Check that the thermostat control knob is turned to
		the correct setting relative to ambient conditions.

The temperature in the	The thermostat control knob is set too high.	Set the thermostat control knob to a warmer
appliance is too low		position.

Excessive frost and ice	The door has been left open.	Check the door has not been left open.
has built up	Something is obstructing the door.	Check nothing is preventing the door from closing.
	Something is obstructing the door.	Check nothing is preventing the door from closing.
	The door gasket is dirty.	Check the door gasket is intact and clean.

The appliance is noisy.	The appliance is not level.	Check if the appliance stands stable (all four feet
		should be on the floor).
Water under the salad	The drain hole is blocked.	Check the drain hole is not blocked (see
drawer.		'Maintenance and Cleaning').

If after the above checks your appliance still does not operate correctly, contact your local Zanussi Service Force Centre.

Please note that it will be necessary to provide proof of purchase for any in-guarantee service calls.

In-guarantee customers should ensure that the above checks have been made, as the engineer will make a charge if the fault is not a mechanical or electrical breakdown.

Service and Spare Parts

In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local Service Force Centre by telephoning:

08705 929929

Your telephone call will be automatically routed to the Service Force Centre covering your post code area.

For the address of your local Service Force Centre and further information about Service Force, please visit the website at www.serviceforce.co.uk

Before calling out an engineer, please ensure you have read the details under the heading "Something Not Working."

When you contact the Service Force Centre you will need to give the following details:

1.Your name, address and post code

2.Your telephone number

3.Clear and concise details of the fault

4.The model and serial number of the appliance (found on the rating plate)

5.The purchase date

Please note that a valid purchase receipt or guarantee documentation is required for in-guarantee service calls.