Troubleshooting | Hearth and Home Technologies GarnetE SERIES

Hearth & Home Technologies Inc.

1445 North Hwy., Colville, WA 99114-2008

H. TROUBLESHOOTING

Issues	Possible Causes		Solutions

Heater doesn't turn on with the main	1.	Power switch is "OFF."	1.	Turn the power switch to the "ON" position.
switch or remote transmitter.
	2.	Circuit breaker is tripped.	2.	May need to put the heater on a dedicated service or
				reduce the number of appliances on the circuit.
	3.	Heater is unplugged from wall outlet.	3.	Plug the cord into an outlet.
	4.	Loose wiring.	4.	Check all wiring for loose connections.

Heater is on, but no flame or low	1.	The bulb is burned out.	1.	Replace the bulb.
flame intensity.
	2.	Loose wiring.	2.	Check all wiring for loose connections.

Flames are frozen.	1.	Loose wiring.	1.	Check all wiring for loose connections.
	2.	Flame element is not attached to the	2.	Reattach the flame element to the motor.
		motor.
	3.	Motor is defective.	3.	Replace the motor.

Excessive noise in the lower portion	1.	Flame element isn't seated properly.	1.	Reinstall the flame element.
of the appliance.
	2.	Motor is defective.	2.	Replace the motor.

Heating system doesn't come on.	1.	Heating system switch is "OFF".	1.	Turn the heating system switch to the "ON" position.
	2.	Thermostat is set too low.	2.	Turn the thermostat knob clockwise until you hear a
				"click."
	3.	Heating system is overheated.	3.	The heating system is protected by a thermal cutout
				switch. Shut off all switches. Wait 5 minutes, then turn
				the heater on.
	4.	Loose wiring.	4.	Check all wiring for loose connections.

Fan runs but no heat is put out.	1.	Loose wiring.	1.	Check all wiring for loose connections.
	2.	Bad heating element.	2.	Replace the heating system.

Heating element is on but fan doesn't	1.	Loose wiring.	1.	Check all wiring for loose connections.
run.
	2.	Fan is defective.	2.	Replace the heating system.

The heater doesn't turn off.	1.	Thermostat is set too high.	1.	Turn the thermostat knob counterclockwise until you hear
				a "click".

Excessive noise in upper portion of	1.	Build up of dirt on the fans.	1.	Clean all fans.
the heater.
	2.	Heater fan is defective.	2.	Replace the heating system.

Remote control doesn't work.	1.	Remote is out of range.	1.	Move remote closer to the heater.
	2.	Low batteries.	2.	Replace the batteries.

Odor.	1.	The heater may emit a slight, harmless
		odor when first used. This is a normal
		condition caused by initial heating of the
		internal parts and will not occur again.

5/04

4035-161 Rev A

GarnetE SERIES ELECTRIC FIREPLACE

GarnetE SERIES specifications

Hearth and Home Technologies has carved a niche in the world of home heating with its innovative GarnetE SERIES, which combines modern design aesthetics with advanced heating technology. The GarnetE SERIES exemplifies the company's commitment to creating efficient, stylish, and user-friendly heating solutions that enhance the comfort of any living space.

One of the standout features of the GarnetE SERIES is its exceptional heating efficiency. Designed to provide a powerful and consistent source of warmth, these units utilize advanced heating methods that maximize output while minimizing energy consumption. This results in a significant reduction in utility bills while maintaining a cozy home atmosphere.

The GarnetE SERIES is equipped with modern technologies that enhance user experience. The intuitive touch control panel allows for easy operation, and many models are compatible with smart home systems, enabling remote operation via mobile devices. The ability to control the temperature and settings from anywhere adds a level of convenience that appeals to today’s tech-savvy homeowners.

In terms of design, the GarnetE SERIES offers a sleek, contemporary aesthetic that seamlessly blends with diverse interior décor styles. The units are available in various finishes, allowing homeowners to choose the perfect match for their living space. With a range of sizes and configurations, from wall-mounted options to free-standing units, the GarnetE SERIES caters to different room sizes and layouts.

Safety is a priority with the GarnetE SERIES. The units are equipped with multiple safety features, including automatic shut-off systems, overheat protection, and cool-to-the-touch surfaces, ensuring peace of mind for users. This commitment to safety makes the GarnetE SERIES an ideal choice for families with children and pets.

Another noteworthy characteristic of the GarnetE SERIES is its low maintenance requirements. Designed for durability and ease of use, these heating systems require minimal upkeep, allowing homeowners to enjoy the warmth without the hassle of frequent service or repairs.

In conclusion, the GarnetE SERIES from Hearth and Home Technologies stands out as a leading choice in the home heating market. Its combination of efficiency, smart technology, stylish design, safety features, and low maintenance requirements makes it an attractive option for homeowners seeking a reliable and aesthetically pleasing heating solution. The GarnetE SERIES is not just about warmth; it’s about creating a comfortable, safe, and inviting home environment.

H. TROUBLESHOOTING

Issues

Possible Causes

Solutions

GarnetE SERIES specifications